REE Medical is seeking a Senior Instructional Designer to build training content, SOPs, and operational documentation from the ground up. This role is embedded directly within operations and will work hands-on with subject matter experts to extract undocumented processes, design curriculum, and produce structured training materials across multiple teams. You will be responsible for creating e-learning content, facilitator guides, assessments, and process documentation in an environment where most institutional knowledge currently lives as tribal knowledge, scattered recordings, or informal notes. This is a builder role. You are designing and producing the training materials that will define how this organization onboards, upskills, and scales.Key ResponsibilitiesContent Development & Instructional DesignBuild training content, SOPs, and workflow documentation from scratch for multiple operational teams with distinct processes and skill requirementsDesign structured learning paths that sequence content logically for new hire onboarding, cross-training, and ongoing skill developmentCreate clear, engaging instructional content that breaks down complex multi-step workflows into consumable, retention-focused trainingDevelop reusable templates and content standards that enable future content creators across the organization to build consistentlyProcess Documentation & SME CollaborationConduct structured interviews and working sessions with subject matter experts and team managers to extract, validate, and document workflowsObserve and map operational processes that currently exist only as tribal knowledge, turning "how we actually do things" into documented, trainable contentPartner with leadership and team managers to identify training gaps, prioritize content builds, and validate accuracy of documented processesTranslate complex operational procedures into structured documentation that serves both as training material and as living referenceTraining Program ManagementOwn the content architecture, determining how training is organized, categorized, and sequenced across teams and rolesEstablish content governance standards including version control, review cycles, update triggers, and ownership assignmentsBuild and manage a content maintenance cadence, ensuring SOPs and training stay current as processes changeProvide regular progress updates to leadership on build status, content coverage, and identified gapsContinuous ImprovementSupport process enhancement initiatives by updating training and documentation as workflows are refinedIdentify opportunities where clearer documentation or better training design can improve operational performanceBuild feedback loops with teams to identify where training is falling short and iterate accordinglyRequirementsBachelor's Degree in Instructional Design, Organizational Development, Communications, or equivalent relevant experience5+ years of experience in instructional design, curriculum development, or L&D content creation, with at least 2 years focused on operational or process-based trainingDemonstrated portfolio of training programs, SOPs, or curriculum built from scratch in environments where documentation did not previously existExperience supporting complex, multi-department operations with 50+ employees across distinct teams, each with unique workflows and training needsProven experience leading SME extraction sessions, including structuring interviews, validating process accuracy, and converting verbal knowledge into published, structured training contentExperience architecting training platforms end-to-end, including information hierarchy, role-based learning paths, content categorization, and user navigationStrong written communication with the ability to translate highly technical, multi-step operational processes into clear, accessible training for varied skill levelsExperience establishing and maintaining content update cycles tied to process changes, ensuring training never falls out of alignment with live operationsPreferred QualificationsExperience with Trainual or similar SOP-focused training platforms (Lessonly, Guru, Confluence, Notion)Experience building training infrastructure for organizations during periods of rapid growth or operational scaling (2x+ headcount growth)Background in operations-heavy environments with multi-step, compliance-sensitive workflows requiring high accuracyExperience integrating multimedia content (Loom recordings, screen captures, embedded video) into structured training modulesExperience working in remote-first or distributed team environments across multiple time zonesComfort working across multiple operational systems (project management, CRM, communication platforms) and documenting how they interconnect within workflowsExperience creating train-the-trainer programs or enabling managers to become content contributors within an established frameworkBenefitsWhat REE Offers you:At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated.Comprehensive Benefits PackageCompetitive salary: $70,000 - $90,000/yr depending on experience.Health, dental, and vision insurance with Company-sponsored Life InsuranceRetirement savings plan with company matchVacation time off, sick time off, and holidaysCareer Development OpportunitiesOngoing training and development programsOpportunities for advancement within the companyWork-Life BalanceFlexible work schedulesRemote-first environment with company-wide conferences annuallyEmployee assistance program for personal and family well-beingPerks and RewardsEmployee discounts on products and services through InsperityRecognition programs for outstanding performanceCompany-sponsored social events and activitiesAbility to travel twice per year, to Annual Company Conference and IT Team Onsite, as well as potential for additional Leadership meetings.Join us and discover a rewarding career where you can make a difference and grow professionally.REE is only able to hire US citizens or those who are authorized to work in the US as full-time employees (we do not provide visa sponsorship).This information is provided in compliance with Equal Pay Regulations across the US and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Not open to 3rd party recruiters or submissions.REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.
7 days ago