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About ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.About the roleThe Property Staff Appraiser plays a key role in supporting our Transportation claims organization by delivering accurate, timely, and defensible evaluations of real property damage. This position partners closely with Transportation adjusters to ensure every claim is supported with high‑quality estimating, clear documentation, and industry‑standard appraisal practices.This is an excellent opportunity for an experienced property claims appraiser who thrives in a fast‑paced environment and enjoys producing precise, professional estimates that drive fair and efficient claim outcomes.Who you areHighly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. Passionate claims professional who cares about the customer and their experience. Empathetic. You exercise empathy and patience towards everyone you interact with. Sense of urgency - at all times. That does not mean working at all hours.Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. Anti-status quo. You don’t just wish things were done differently, you act on it. What we needWe need you to do all the things typical to the role:Conduct detailed evaluations of real property damage across a variety of loss typesPrepare accurate, defensible estimates using XactimateSupport Transportation adjusters by validating scope, pricing, and repair methodologyReview contractor estimates for accuracy and alignment with industry standardsDocument findings clearly and professionally to support claim decisionsMaintain a strong working knowledge of building materials, construction methods, and repair processesParticipate in calibration and quality sessions to ensure consistency across the appraisal teamCollaborate with internal teams to move claims toward timely resolutionRequirements2+ years of experience as a property claims appraiser, including writing estimates and evaluating real property damageProficiency with Xactimate and/or SymbilityStrong understanding of construction fundamentals, repair methods, and material costsExcellent written and verbal communication skillsHigh attention to detail with the ability to produce accurate work under tight timelinesStrong analytical and problem‑solving skillsAbility to collaborate effectively with Transportation adjusters and cross‑functional teamsPreferred QualificationsExperience supporting property claimsFamiliarity with property estimatingExperience working with contractors, vendors, or field adjustersBackground in high‑volume or fast‑paced claims environmentsBenefitsGenerous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy – we want our employees fresh, healthy, happy, and energized!Generous family leave policy after 8 months of continuous workWork from anywhere to facilitate your work life balanceApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!Additionally, we willListen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environmentAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
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