Job Title: General VA / Business Operations CoordinatorJob Type: Full-time RemoteEngagement Type: Independent ContractorCompensation: Up to AUD 1,200 per month (depending on experience)Experience: 2-5 years of administrative, operations, customer service, or virtual assistant experienceWho We AreAt Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.Who the Client Is:The client is a growing Australian electrical contracting business providing residential electrical services, including smoke alarm installations, hot water system repairs and installations, switchboard upgrades, air conditioning installations, solar solutions, and battery systems. They are committed to delivering reliable service and exceptional customer experiences while continuing to scale their operations.Role OverviewWe are looking for a highly organised and proactive General VA / Business Operations Coordinator to support the day-to-day administration and operations of a growing electrical services business.This role will be responsible for managing administrative tasks, coordinating schedules, preparing quotes and invoices, following up with customers, and helping ensure the business runs smoothly behind the scenes. The ideal candidate is an excellent communicator who is comfortable speaking with customers, takes initiative, and enjoys being a key part of a growing business.This position offers long-term growth potential, with the opportunity to develop into a team lead role as the business expands.Key ResponsibilitiesProvide day-to-day administrative support across the businessManage scheduling and appointment coordinationPrepare quotes based on information provided by the business ownerFollow up on outstanding quotes and customer enquiriesGenerate, manage, and follow-up invoicesCommunicate with customers via phone, email, and other channelsLiaise with suppliers, contractors, and other business contacts as requiredAssist with social media administration and content creationMaintain accurate records and ensure information is up to dateSupport process improvements and operational efficiency initiativesAssist with general business administration and ad hoc tasksQualifications & Skills:2-5 years of experience in administration, customer service, operations support, or virtual assistant rolesPrevious experience supporting clients in AU/US/UK/CA or similar markets highly regardedStrong verbal and written English communication skillsComfortable speaking with customers over the phoneExcellent organisational and time management skillsStrong attention to detail and ability to manage multiple prioritiesProactive and able to work independentlyProfessional and customer-focused approachExperience preparing quotes, invoices, or customer documentation is highly regardedFamiliarity with Tradify, ServiceM8, Outlook, Canva, or similar platforms is desirableExperience supporting trades, construction, property, or service-based businesses is beneficial but not essentialWork Arrangement & Expectations:Fully remote role aligned with Australian business hours (AEST)Full-time engagement (40 hours a week)Regular communication via email, Voxer, Microsoft Teams, and ZoomWork closely with business leadership, customers and suppliersTake ownership of administrative processes and customer communicationsContribute to improving operational efficiency and business organisationOpportunity for career progression into a team lead position as the business growsIdeal for someone who is organised, dependable, proactive, and enjoys helping a business run smoothly
16 days ago