At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.Travel to Office expectationsFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.Must be located in the US for EligibilityAbout the Role:Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the MDS Clinical team.Key Responsibilities:Provide timely and world class customer support to users via multiple channelsManage incoming support cases by prioritizing based on severity and or re-route to other departments as requiredTake ownership and follow up on open cases which are unresolvedBuild strong client relationships by following up with customers in a timely mannerMaintain knowledge articles for publishing on the support portal for customers to find frequently asked questionsMaintain records of daily communications, transactions, problems, and remedial actions taken in the CRM systemSupport the department’s goals, objectives, and deliverables Work shifts between 8am and 8pm as requiredYour Key Strengths:Exposure to AI tools and a desire to leverage them to enhance your work content and user experienceAbility to handle clients professionally and with a high level of confidence during all interactionsAbility to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team membersMust excel in a fast-paced environment where critical thinking and time management skills are required for successSound understanding of API and service technologies and functionsTake initiatives and help establish a positive team environment built on mutual trust and respectParticipate in the development and improvement of operational tools and processesDemonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learningInnovative thinker who is positive, proactive, takes accountability and readily embraces changeMust be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goalsAbility to establish and maintain effective working relationships with internal and external stakeholders Degree, or Post-Secondary Education -Information Technology, or related technical field preferredExperience in a technical support position an asset Required Skills:MDS 3.0 ExpertiseMDS Coordinator ExperiencePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $60,000 - $65,000 - Performance based bonus and fulltime benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.Overtime eligible.

(US) Solutions Analyst - (Clinical, MDS 3.0)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Dave Wessinger

Adam Green

Paola Autieri

Dave Wessinger

Adam Green

Paola Autieri

About PointClickCare:

mission:

www.pointclickcare.com/

Admin access needed