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Posted about 5 years ago
Requirements and responsibilities
• Provide exceptional technical support for new and experienced Airtable developers through email, chat, screen shares, and in our community forum. Participate in some webinars.
• Develop deep Airtable product expertise, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
• Anticipate customer needs and problems before they surface; develop deep customer intuition to empower Airtable’s customers to achieve their goals.
• Identify technical escalations when necessary and write clear and concise bug reports for our platform engineering team to investigate.
• Help turn customer feedback into actionable product recommendations to inform future Product, Growth, Marketing, and Customer Support initiatives.
• Help train and educate the support team where there are knowledge gaps.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)