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Posted over 4 years ago
Requirements and responsibilities
Duties:
*Get to know the Rakuten Travel Xchange API and our platform capabilities to the finest details.
*Provide technical support to engineers from companies and partners who are integrating with the Rakuten Travel Xchange API – https://dev.rakutentravelxchange.com/
*Ensure that our technical support is friendly and empathetic, while providing solutions to problems accurately, timely and consistently.
*Maintain API documentation, examples, and FAQs to minimize contact rates.
*Make suggestions on how to improve the API based on customer feedback.
*Participate in the design and implementation of a scalable onboarding and proactive support frameworks for partners.
*Mediate during incidents involving the right teams and providing feedback to partners.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)