About Darkhorse TechDarkhorse Tech is a leading managed IT services provider serving dental practices nationwide. We help dental organizations grow with confidence by delivering reliable technology, security, and support—backed by a culture built on accountability, teamwork, and continuous improvement.We’re looking for a Sales Manager who thrives at the intersection of leadership, process, and performance and is excited to build a scalable, high-performing sales organization.The RoleThe Sales Manager is responsible for driving efficiency, accuracy, and performance across all sales channels. This role leads our Inside Sales Team, Sales Administrator, and Territory Account Managers (TAMs), ensuring revenue targets are met, quotes are accurate and profitable, and client relationships are strengthened—while consistently modeling Darkhorse’s core values.This is a hands-on leadership role ideal for someone who enjoys coaching teams, improving processes, and partnering cross-functionally to deliver exceptional client outcomes.Key ResponsibilitiesTeam Leadership & CoachingLead, coach, and develop the Inside Sales Team, Sales Administrator, and Territory Account Managers (TAMs)Run regular sales team meetings to align on goals, priorities, and performanceCoach TAMs on client engagement, relationship management, and upsell strategiesBalance and monitor workloads to ensure timely and efficient quote and ticket handlingConduct performance reviews and support ongoing professional developmentQuote Accuracy & Sales Process ExcellenceEnsure all sales quotes are accurate, complete, and margin-protectedOversee the quoting workflow in ConnectWise Sell, meeting turnaround and quality standardsPartner with Sales Admin and Procurement to validate costs, SKUs, and pricingMaintain consistency and quality across the sales processSales Performance & ReportingTrack and analyze key sales metrics including quote volume, turnaround time, conversion rates, and client engagementManage team quotas and ensure goals are achievable and consistently monitoredProvide regular reporting and actionable insights to the VP of SalesCross-Functional CollaborationWork closely with Finance and Procurement to protect margins and ensure smooth order processingPartner with Marketing to provide field feedback and influence lead generation strategiesCollaborate with Projects and Service teams to improve install quality through accurate quotingSupport sales strategy development and capacity planning with the VP of SalesSales Culture & Continuous ImprovementFoster a positive, accountable, and performance-driven sales cultureIdentify inefficiencies or training gaps and implement scalable improvementsChampion best practices across the ConnectWise Suite, including pipeline hygiene and data integrityWhat We’re Looking ForProven experience leading sales or inside sales teamsStrong understanding of sales operations, quoting, and margin managementExperience with CRM and quoting tools (ConnectWise experience strongly preferred)Ability to coach, motivate, and hold teams accountableData-driven mindset with strong reporting and analytical skillsExcellent communication and cross-functional collaboration abilitiesExperience in MSP, IT services, or B2B technology sales is a plusWhy Join Darkhorse Tech?Work with a growing, specialized IT services companyLead a collaborative, values-driven sales teamInfluence sales strategy, process improvement, and growthCompetitive compensation and benefitsFlexible remote work environment
