About Whisker LabsWe’re on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We’re steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information.About the Role:As a startup, we all wear several hats and are focused on execution and embrace our unifying characteristics: we have a critical mission, we have a front-line obsession, and we execute with an owner’s mindset. This role is no different.In this full-time role, the responsibilities are broader than a similar role in established companies. As an ideal candidate, you’re smart, creative, and fully engaged, with excellent people and communication skills and the ability to collaborate with the team. You’ll have various responsibilities spanning all aspects of Operations, from technical data analysis to customer and partner engagement and beyond!The Fire Safety Engineer will report to a Fire Safety Operations Manager, support efforts, and be responsible for Ting Fire Safety Operations duties. You’ll be joining a small and experienced team of business leaders, engineers, and data scientists seeking to make the world a safer and more efficient place. Come join us!Job Duties:Manage Ting customer cases focusing on electrical fire hazard operations, mitigation, and sensor-related support activities, including after regular business hours as neededPlan and coordinate support efforts related to mitigation activities with customers and contractor partners relating to Ting operationsWork with partners and customers to isolate and troubleshoot issues in the fieldData review and analysisTechnical project managementAssist with producing documentation related to processes used for training and supportPerform other duties as requiredRequirements:Education and experience in science-based disciplines/electrical systems with customer management/support experience, such asBachelor’s degree in engineering, science, or related disciplineAssociates degree in engineering, science, or related discipline with skilled trades experience and/or military background.A skilled trades background with certifications/licenses and additional education and/or military serviceWillingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidaysTravel as neededWhat We Offer:Competitive salary + equityFreedom ability to make, own, and carry out decisionsHealth, dental, and vision insuranceWhisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
