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Posted 3 months ago
Requirements and responsibilities
Duties:Leverage expertise in mobile applications and SaaS delivery models to ensure seamless product use, serve as the primary technical expert on the Platform.Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth rollout of the solution.Enable customers to apply our tools to achieve their business objectives by providing resources to answer customer's questions, identifying needs for account customization and working with the account management team to ensure customer success.Develop tailored technical documentation, gather requirements, design and implement complex, cross-product customized solutions in collaboration with customers.Gather customer feedback and advocate for customer needs within the company regarding problem resolution, product development, and feedback.Work closely with customer success manager, Customer support, development and product teams in different time zones to address customer issues.May telecommute from anywhere in the US.Position RequirementsMaster’s Degree (or foreign equivalent) in Computer Science, Computer Engineering or a related field, plus 3 years of experience in a Software Development or Software Support role.Experience must include the following, which may be gained concurrently:1. 3 years of experience with customer support within a security and mobile device management solution provider;2. 3 years of experience utilizing Android Studio to test sample applications;3. 3 years of experience utilizing SSO and SSL to manage and query databases;4. 3 years of experience designing custom APIs to troubleshoot customer issues;5. 3 years of experience utilizing SIEM tools including Splunk;6. 3 years of experience utilizing MDM Solutions including Intune and WorkspaceOne.Salary:$128,253/year.M-F, 9 a.m. to 5 p.m.Apply online at www.zimperium.com/careers/ or mail resume to Staffing, Zimperium, Inc., 4055 Valley View Lane, Suite 300, Dallas, TX 75244. Reference 047550-040 in reply.This position is part of Zimperium Inc.’s employee referral program and is eligible for an employee referral incentive.Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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