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Posted about 1 month ago
Requirements and responsibilities
Job Description:
Customer Service:
Join a fast-paced property operations company supporting a large residential portfolio across New York City. In this role, you will be the first point of contact for tenant concerns, helping ensure every issue is clearly documented, tracked, and moving toward resolution while creating a smoother experience for residents and internal teams. Fluency in Spanish is required to effectively support our tenant base.
What You Will Do:
- Answer incoming tenant calls (approximately 70 per day) and respond to issue-related emails as the first point of contact.
- Log all calls, emails, and maintenance concerns into the ticketing system, maintaining clear and accurate records for each issue.
- Escalate urgent matters immediately, including safety risks or building-wide concerns, and route non-tenant inquiries to the appropriate internal team members.
- Monitor, update, and follow up on open tickets to ensure timely resolution, including adding notes, documentation, and status updates as work progresses.
- Communicate regularly with internal teams, field staff, and vendors to coordinate next steps and keep issues moving forward.
- Assist with scheduling appointments between tenants and vendors when needed.
- Provide updates to tenants and support general follow-up and administrative tasks related to ongoing issues.
- Gradually take ownership of simpler maintenance coordination tasks and follow-ups as you become more familiar with the workflow.
Who You Will Work With:
- Be an integral part of a dynamic property operations team, working closely with office staff, maintenance teams, and external vendors to keep communication clear and ensure tenant concerns are handled efficiently across multiple teams.
Who We Are Looking For:
- Highly Organized: Exceptional organizational skills for handling diverse tasks.
- Detail-Oriented: Strong attention to accuracy and follow-through in daily work.
- Proactive Communication: Clear and professional communication with the ability to ask questions and follow up effectively.
- Logical: Able to make sound decisions and recognize when situations need to be escalated.
- Tech-Savvy: Comfortable learning and using new systems and tools.
- Location Requirement: Must be located in Latin America and speak Spanish.
- Experience: General work experience is required. Experience in customer service or similar phone-based roles is a plus, but not necessary.
Why Join Us?
Impact:
- Play a central role in improving how tenant issues are tracked, managed, and resolved across a large residential portfolio.
Culture:
- Join a fast-moving, supportive team that values clear communication, accountability, and teamwork.
Benefits:
- Enjoy preset salary growth and weekly salary payments.
- 100% work-from-home flexibility.
Work Details:
- Schedule: Monday - Friday 9:00 AM - 5:00 PM EST.
- Employment Type: Full-time.
We are an equal opportunity employer and value diversity at our company.
How to Apply:
Click on link below to start your application. Come and make a difference in a growing property operations team!
We are an equal opportunity employer and value diversity at our company.
https://bit.ly/4erqibe
Optionally, you can add more information later (benefits, pre-screening questions, etc.)