Key Responsibilities - Troubleshoot and resolve partner inquiries, ensuring a 70% first-contact resolution rate within the first 3 months of joining. - Respond to partner inquiries within 5 minutes for chats and 3 hours for emails during regular business hours. - Track and manage support tickets using a ticketing system (e.g., Zendesk, Freshdesk) to ensure all issues are resolved promptly. - Close 90% of inquiries within 48 hours. - Assist with the initial setup of our systems when a new client onboards to ensure successful data syncs with a 90% success rate. - Provide support with vendor outreach and administrative tasks, as needed. - Work with the Partner Success and Product teams to communicate findings from partner interactions and ensure partner needs are addressed. Key Outcomes - Achieve a 4.5/5 satisfaction rating or higher for partner support interactions (chat/email). - Close 90% of support tickets within 48 hours of receiving inquiries. - Ensure 90% success rate for assigned client onboarding tasks.

Partner Support Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Anudita Anand

Anudita Anand

About Edstruments:

mission:

edstruments.com

Admin access needed