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Posted 5 months ago
Requirements and responsibilities
OverviewJoin the Future of Supply Chain Intelligence — Powered by Agentic AI. At Resilinc we are not just solving supply chain problems we are pioneering intelligent autonomous systems that will define its future. Our cutting‑edge Agentic AI enables global enterprises to predict disruptions assess impact instantly, and take real‑time action — before operations are touched. Recognized as a Leader in the Gartner Magic Quadrant for Supply Chain Risk Management we are trusted by marquee clients across life sciences, aerospace, high tech, and automotive to protect what matters most — from factory floors to patient care. The power behind Resilinc is our people. We are a fully remote mission‑led team making sure life‑saving products and critical goods get where they are needed, fast. We offer the chance to do meaningful work in a collaborative empowering culture—where you can be an agent of change. Join us to tackle global challenges through high‑impact work that matters. Resilinc | Innovation with Purpose. Intelligence with Impact.The Digital Engagement Manager will serve as the operational backbone of Resilincs scaled Digital Success model. Instead of meeting one‑to‑one with customers, you will leverage insights platforms, agentic automation, product telemetry, and digital journeys to influence customer outcomes across a wide segment. You will use structured programs, predictive signals, automated messages, playbooks, and guided digital flows to engage customers across their lifecycle. Your work ensures that customers progress through onboarding, activate core capabilities, adopt high‑value features, and build usage resilience. You will partner closely with Digital Success, Supplier Success, Support, Academy, Product, and Operations to ensure a unified digital experience across all touchpoints.What follows are the sections that describe the role and how you will contribute to Resilincs digital success engine.
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