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24 days ago
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About usLifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.About the rolePlayer-coach role: This position continues clinical practice while owning operational and clinical leadership of one service line (Weight Management, Women's Health, Men's Health, Mental Health, or Urgent Care). The Service Lead is the first line of escalation before clinical management, the daily traffic controller for the service, and the protocol steward for their specialty.Core Responsibilities — Leadership / Operational (~40% of time):Own daily operations for assigned service line: Weight Management, Women's Health, Men's Health, Mental Health, or Urgent CareTriage and resolve clinical escalations from cliniciansReassign tasks across the team based on volume, licensure, and capacityBalance workload across the service line in real time (sync queues, async inboxes)First-line escalation point before clinical management/Medical DirectorParticipate in ad hoc weekly clinical team meetings to review service line specific updates/trainingsPartner with operations on staffing, scheduling, and capacity planning as neededContribute to and own clinical protocol updates for the service lineLead the appropriate 6S programMentor NP Is and IIs; act as a primary trainer during onboardingOther duties as assigned, (participate in quality/safety improvements, meetings, etc.)Core Responsibilities — Clinical Practice (~60% of time):Maintain clinical practice expectations of an MD/DO/NP II (or NP I, depending on which service line they lead — e.g., a Mental Health Service Lead carries mental-health-specific clinical expectations)Carry a reduced patient panel to accommodate leadership timeHandle the most complex patients within the service line when requiredRequirementsBasic Qualifications: Active, unencumbered NP license (FNP, AGNP, or AGACNP); compact RN license required for multistate practiceNational board certification (AANP or ANCC)2+ years as a Clinical NP II (or 3+ years equivalent external NP experience with successful internal credentialing)Demonstrated proficiency across at least two service lines before cross-training to the thirdClean QA and KPI performance for two consecutive quartersTelehealth licensure in a minimum of 25 statesFull DEA/CDS portfolio matching state licensureComfort with EMR-based documentation and async care deliveryDemonstrated subject matter expertise in the service line you will leadConsistent top-quartile KPI performance for four consecutive quartersPreferred Qualifications: For Mental Health Service Lead: PMHNP certification (in lieu of/in addition to FNP)For Weight Management, ABOM Certification Demonstrated leadership training (internal program or external equivalent, e.g., AONL, ANCC nursing leadership)Licensed Medical Doctor or Doctor of Osteopathic MedicineTrack record of peer mentorship, protocol contribution, or process improvementBenefitsSalary: $155,000-$175,000 annually Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short Term & Long Term DisabilityLifeMD paid medical licensing for additional states and license renewalsMalpractice insurance coverage
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