VIP Quality Control Manager at Gypsy Collective | Torre
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VIP Quality Control Manager

You'll elevate premium client experiences by shaping communication standards and coaching VIP teams.
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Full-time

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Remote (for Poland residents)
Remote (for Ukraine residents)
Remote (for Spain residents)
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Emma of Torre.ai
about 1 month ago

Requirements and responsibilities


Gypsy Collective is looking for a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.Description📅 Your daily adventures include:Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;Creating guides, communication standards, and best practices for working with VIP clients;Analyzing weak points in customer communication and suggesting practical improvements and solutions;Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;Ensuring that communication standards align with the company’s premium service expectations and business goals;Tracking communication quality trends and identifying opportunities for process optimization and team development.Requirements🧭 What makes you a great match:Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;Strong understanding of premium customer service and personalized communication approaches;Ability to provide constructive, actionable, and well-structured feedback;Experience building onboarding, training, quality control, or team development processes;Excellent communication and interpersonal skills with high attention to detail;Strong analytical mindset and ability to identify communication gaps and improvement opportunities;Ability to work independently and maintain high quality standards in a fast-paced environment;English level: B2+ (required);Fluent in Ukrainian;Benefits💸 Flexible payment options: choose the method that works best for you.🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.
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