Helpdesk and Cloud Operations Engineer at Gorilla Commerce | Torre
Helpdesk and Cloud Operations Engineer
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Gorilla Commerce

Helpdesk and Cloud Operations Engineer

Gorilla Commerce
Emma
Emma
You'll elevate e-commerce operations and cloud infrastructure for a rapidly growing omnichannel business.
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Full-time

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Emma of Torre.ai
 2 months ago

Requirements and responsibilities

Position SnapshotThe Helpdesk and Cloud Operations engineer will support the IT needs for the company (asset management, patching, help desk support) as well as monitoring and maintaining cloud infrastructure.About Gorilla CommerceWhat We Do: We’re a leading e-commerce company focused on creating high-quality, affordable products that make everyday life easier.Scale & Footprint: Headquartered in the United States, Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence.Industry Differentiator: Known for our flagship brand, Gorilla Grip, we combine creativity with data-driven insights to deliver obsession-worthy products.Culture Highlights: Fast-paced, collaborative, and customer-focused environment where innovation and growth thrive.Impressive Growth: We’re a rapidly growing e-commerce company with ambitious plans to expand our reach and evolve into a true omnichannel business.What you’ll doIT OperationsAdministration of Office365 (Exchange server, Active directory, Sharepoint)Write PowerShell automations to improve service delivery and eliminate repetitive workRemotely manage end user computers (laptops, desktops), ensuring all applications are up to dateTroubleshoot application challengesCloud OperationsApplication log management, monitoring and troubleshooting; surfacing and discovering performance impacting trends for remediationProactively identify problem areas of a system (software bugs, misconfigurations and bottlenecks)Incident, problem management and change management; coordinating the incident response and service restorationWhat You’ll BringExperience5+ years in IT support or systems administrationProven ability to work independently in a fully remote setup with US-based teamsExposure to cybersecurity practices and security hardening (NIST, CIS, or similar frameworks a plus)5+ years of experience managing cloud infrastructure (Azure, AWS preferred)Understanding of how to troubleshoot applications and network infrastructureUnderstanding of cloud best practicesTechnical SkillsHands-on Microsoft 365 tenant administration: Exchange Online, SharePoint, Teams, Entra ID (Azure AD), IntuneExperience with cybersecurity practices and security hardening (NIST, CIS, or similar frameworks a plus)Experience with CI/CD pipelines, dev automation and troubleshootingSetup and management of AWS/Azure/GCP, including network infrastructure, tenant configuration and deployment patternsWhat We OfferAt Gorilla Commerce, we believe great work deserves great rewards. Here’s what you can expect when you join our team:International Contractor BenefitsCompetitive Compensation: Market-aligned pay for your region.Flexible Work Arrangement: Remote-first approach with collaboration tools to stay connected.Professional Development: Access to virtual learning resources and growth opportunities.We welcome teammates from all backgrounds, identities, and experiences. If you think you’re a great fit, we encourage you to apply.
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