Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform simplifies and automates medication management for care teams in group homes, assisted living, behavioral health, and long-term care environments. Used across 20+ states and trusted by providers, state agencies, and pharmacies alike, we combine hardware, software, and proactive workflows to help reduce errors, eliminate liabilities, and improve care delivery, with a proven track record of reducing medication errors by approximately 48%.We support care organizations including IDD providers, assisted living operators, and behavioral health programs. We are a high-growth, mission-driven company expanding rapidly across the U.S., building tools that directly impact the lives of people receiving care and the teams who support them.About the RoleWe are looking for a Product Operations Coordinator to help drive visibility, coordination, and execution across our product organization.This role sits at the intersection of Product, Engineering, Customer Success, Operations, and leadership. You will work closely with stakeholders across the organization to maintain product planning artifacts, track progress against goals and roadmap commitments, coordinate cross-functional activities, and help ensure important information is documented, communicated, and acted upon.You will serve as a key operational partner to Product leadership, helping create transparency around product initiatives, maintain accountability across teams, and ensure roadmap progress, decisions, risks, and action items remain visible and organized.This is a highly collaborative, high-ownership role in a fast-moving, fast-growing healthcare technology company where organization, communication, attention to detail, and follow-through are critical.Key ResponsibilitiesProduct Roadmap & Initiative CoordinationMaintain visibility across active product initiatives, roadmap commitments, strategic projects, and major enhancementsTrack initiative progress and maintain accurate roadmap status informationDocument roadmap changes, key decisions, dependencies, risks, and action itemsHelp ensure stakeholders have visibility into upcoming initiatives, timelines, and changesAssist Product leadership with roadmap planning activities and roadmap communicationGoal Tracking & Product VisibilityMaintain tracking of product goals, objectives, key initiatives, and action itemsMonitor progress against commitments and help identify areas requiring follow-upPrepare status updates, reports, dashboards, and planning artifacts for Product leadershipHelp ensure product efforts remain aligned with company priorities and planned objectivesCreate visibility and transparency across product initiatives and organizational prioritiesCross-Functional CoordinationCoordinate activities across Product, Engineering, Customer Success, Operations, Sales, and other stakeholdersFacilitate communication regarding priorities, releases, roadmap changes, dependencies, and action itemsFollow up on commitments, outstanding tasks, and identified blockersHelp ensure stakeholders remain informed and aligned on product initiativesEscalate concerns, delays, or risks when appropriateRelease Planning & Organizational ReadinessSupport release planning activities across teamsMaintain visibility into release schedules, readiness requirements, and dependenciesCoordinate internal communication and rollout planning effortsPartner with Product Specialists, Customer Success, and Operations to support successful feature releasesHelp ensure teams are prepared for upcoming workflow changes and product enhancementsProduct Process & DocumentationMaintain planning artifacts, status reports, dashboards, meeting notes, and product documentationDocument key decisions, action items, and outcomes from planning and product discussionsHelp improve Product team processes, communication, and operational consistencyIdentify opportunities to improve visibility, accountability, and organizational effectivenessSupport continuous improvement of Product operating processes and team workflowsSkills, Knowledge and ExperienceRequirements2+ years of experience in Product Operations, Project Coordination, Program Coordination, Project Management, Business Operations, Customer Success Operations, or a similar roleStrong organizational skills with the ability to manage multiple initiatives, deadlines, and competing prioritiesExcellent written and verbal communication skillsStrong attention to detail and commitment to follow-throughAbility to track, organize, and communicate information across multiple stakeholders and teamsExperience maintaining project plans, status reports, dashboards, meeting notes, or similar planning artifactsComfortable working with Product, Engineering, Customer Success, Operations, and leadership teamsComfortable operating in a fast-paced, highly collaborative startup environmentStrong problem-solving skills and willingness to take ownership of tasks and outcomesExperience working within tools such as Jira and Confluence for initiative tracking, documentation, and cross-functional collaborationNice to HaveExperience in healthcare, IDD services, assisted living, long-term care, or medication management environmentsExperience supporting software product organizationsExperience tracking goals, projects, roadmaps, or strategic initiativesExperience with planning, project management, or collaboration toolsFamiliarity with Agile, Scrum, Kanban, or other product development methodologiesExperience supporting operationally complex software platformsWhat Success Looks LikeProduct initiatives, goals, and roadmap commitments are accurately tracked and visible across the organizationKey decisions, risks, dependencies, and action items are documented and communicated effectivelyStakeholders have clear visibility into initiative status, timelines, and upcoming deliverablesRoadmap planning, release planning, and cross-functional coordination operate smoothly and predictablyProduct leadership spends less time tracking status and following up on action items and more time focused on strategy and prioritizationYou become a trusted internal resource for product coordination, roadmap visibility, organizational alignment, and operational follow-throughBenefitsAt Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:Competitive compensation aligned with experience100% company-paid medical coverage (base plan)Dental & vision available401(k) retirement planCompany-paid life, AD&D, STD & LTD insuranceLifestyle Spending Account (wellness, personal use, and company swag)Flexible PTO + company holidaysFlexible, remote-friendly work environmentOpportunity to own and grow a critical function within the companyMission-driven work with real impact on vulnerable populationsWhy Join UsWorking at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.About ImpruvonAt Impruvon, we are transforming medication management and clinical workflows with intuitive, one-click solutions that simplify processes, eliminate inefficiencies, and empower care teams to do more with ease and confidence.Designed in partnership with IDD providers, our platform automates medication administration and other clinical workflows such as treatments, minimizes errors, and strengthens compliance—ensuring safer, more effective care for the individuals who depend on it, while keeping providers aligned with regulatory requirements effortlessly.
