Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions.We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.As an Associate Agent, you will work virtually from your home office, reviewing Proof of Identity (POI) documentation, and real-time images, assessing legitimacy, and accurately entering data into our systems. You will work to varying service level agreements (SLAs) with strict timeframes, so we are looking for individuals who are focused, reliable, and committed to delivering high-quality work in a fast-paced environment.What You Will Do (Essential Responsibilities):Review identity documents for administrative and legal accuracyQuality-assess images captured by the customerAssess whether the document is authentic/fraudulentCheck the accuracy of information already in the systemExtract document data and input into the systemClassify document typesIdentify key document security featuresWho You Are (Soft Skills & Attributes):A collaborative, detail-oriented individualContinuous learner who values a new challengeEffective communicatorHighly focused, with exceptional attention to detailCalm and composed under pressureCommitted to ongoing personal and professional developmentPunctual, reliable, and highly conscientiousWhat Do You Need (Required Knowledge, Skills & Abilities):Strong IT literacyStrong accurate typing abilitiesAble to work towards targets and performance metricsComfortable adapting to frequent procedural updatesClean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)Eligible to work in the NetherlandsThree references (employment or academic)What Would be Nice (Preferred Skills & Experience):Previous office experience in administration or data entryAn understanding of GDPRCriminology backgroundWorking knowledge of the KYC industryWorking Schedule: Dependent on shift patternSome weekend, evening and bank holiday availability required8-hour rotating shifts; flexibility across early, afternoon, and late shifts essential€12 - €15 an hourWe are proud to offer competitive salary ranges aligned to industry standards. Please note that our ranges are representative and individual compensation specifics may vary based upon experience level, professional competencies and geographic differentials.As well as a competitive basic salary, we also offer premiums for weekends, bank holidays and hours worked between 22:00-06:00.We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters.Benefit offerings – may vary based on geographic locationWellness: Universal, supplemental, and private healthcare plan choices based on country specificsFinancial future: retirement/pension plan contributions, MTK stock plan participationIncome protection: life event & disability coveragePaid time off: generous annual leave, company holidays, volunteer time offLearning: e-learning license, tuition reimbursement, hackathonsHome office setup allowanceAdditional/optional benefits: pet insurance, identity theft protection, legal assistanceWe sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
