Work on complex, broad impact initiatives, projects, and issues, and provide high-level systems consultation to technology teams.
Responsibilities:
- Review, analyze, and work on complex technical challenges and escalated production issues, evaluating multiple factors such as potential design alternatives, platform enhancements, periodic system reviews, and opportunities for operational improvement.
- Make decisions on technical changes, system enhancements, and architectural adjustments.
- Consult with engineering teams on change design, applying deep knowledge of process controls, operational standards, and technology governance to guide new initiatives.
- Collaborate with technical peers, cross-functional partners, and leadership to resolve systems support issues and drive operational excellence.
- Leverage AI-enhanced observability, anomaly detection, and intelligent alerting tools to improve root cause analysis, reduce noise, and optimize system performance.
- Utilize AI-assisted troubleshooting tools and automation frameworks to streamline incident resolution and operational workflows.
- Incorporate predictive analytics and AIOps insights into planning, capacity management, and continuous improvement efforts.
Qualifications:
- 5+ years of Systems Engineering or Technology Architecture experience.
- 5+ years of application production support experience.
- 5+ years of experience in IT infrastructure product and service control management, including policies and standards, business readiness, exceptions management, or alignment with enterprise compliance and risk frameworks.
- 5+ years of experience working with SQL Server, Oracle, MySQL, Unix, Autosys, ITRS, and AppDynamics.
- Hands-on experience with AI-driven monitoring, AIOps platforms integrated into production support environments.
- Experience utilizing generative AI or LLM-based tools to assist with diagnostics, system pattern analysis, documentation, or triage workflows.
- An industry-standard technology certification.
- Strong verbal, written, and interpersonal communication skills.
- Knowledge and understanding of test-driven development practices.
- Experience designing or developing training materials for complex technology systems, including those in Agile development settings.
- Experience designing, developing, and implementing large-scale, complex software applications.
