Technical Customer Service Representative – French Speaking - Remote at Cross Border Talents

About the RoleAre you a French-speaking professional with technical curiosity and basic SQL knowledge?Join a global, people-first organization where youll provide technical customer support for a well-known international brand — all while working fully remotely from Portugal.In this role, youll go beyond standard customer service by handling technical inquiries, analyzing data, and supporting customers with precision and confidence.What Youll DoSupport French-speaking customers via phone, email, and chatHandle technical and data-related inquiries, including basic SQL checksInvestigate issues, provide clear explanations, and ensure fast resolutionCollaborate with technical and internal teams to improve service qualityDocument cases accurately and meet quality & performance KPIsWhat Were Looking ForFrench: Fluent / Native (C1–C2)English: B1–B2 levelBasic SQL knowledge (queries, data checks, troubleshooting mindset)Strong problem-solving skills and attention to detailComfortable working remotely with digital toolsPrevious experience in customer service or technical support is a plus, but not mandatoryIf you are fluent in French and have basic SQL knowledge, apply now and take the next step in your career!Whats in It for YouCompetitive salary package aligned with the marketPrivate health insuranceMeal allowanceFully remote role from Portugal (only 1 office visit in Porto every 3 months)Paid training & structured onboardingCareer growth opportunities within an international environmentSupportive, inclusive, and collaborative remote cultureSchedule & Start DateMonday to FridayStart Date: Flexible

Technical Customer Service Representative – French Speaking - Remote

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Cross Border Talents:

mission:

Job benefits for full-time members:

www.cbtalents.com/

Admin access needed