Requirements:
- Strong leadership, decision-making, and collaboration skills, with a servant leadership mindset and a track record of building healthy, inclusive teams.
- Strong communication and storytelling skills, including experience presenting product strategy, roadmaps, and business cases in company-wide and executive forums.
- Ability to define and execute product and portfolio strategy using inputs such as customer insights, market research, competitive analysis, voice of customer, business reviews, and company goals.
- Demonstrated ability to use data and key performance indicators to make investment trade-offs and measure impact across revenue, retention, engagement, and other product-line KPIs.
- Experience in product management or adjacent disciplines.
Experience you’ll bring:
- Experience as a people leader at a senior level, managing and developing Product Managers in a SaaS environment.
- Direct experience in product management or closely related roles, shipping SaaS products to market at scale.
- Experience owning or strongly influencing product-line business outcomes, including revenue growth, customer retention, bookings, and margin/EBITDA improvements.
- Experience with market research, competitive analysis, and partnering with Sales, Marketing, and Product Marketing to plan and execute go-to-market strategies.
- Experience leading cross-functional initiatives with Product, Design, Content, Engineering, and customer-facing teams to deliver impactful customer experiences.
- Experience applying AI tools and process optimization to key product management workflows.
What you’ll do:
- Directly manage and develop a team of Product Managers across the Learner group — setting clear expectations, coaching through ambiguity, and building the product management capability needed to execute at the pace and quality the business requires.
- Define the product strategy and customer experience for your solution area, grounded in a deep understanding of customer needs, jobs-to-be-done, and business outcomes.
- Deliver on the strategy and roadmap by leading and enabling the Product Management team, ensuring clear priorities, measurable outcomes, and high-quality execution.
- Own results for your product, including revenue growth, retention, bookings growth, and portfolio-level KPIs, and mobilize the team to impact these metrics.
- Own the multi-year roadmap across Courses, Assessments, Labs, Curation/Learning Experiences, Mobile, Content Tools, and potentially others — ensuring each product area advances a coherent, best-in-class learner experience while collectively driving measurable improvements in activation, engagement, and retention.
- Improve product delivery by developing operations, processes, frameworks, and resources that can be scaled across organizational boundaries.
- Own the full product lifecycle for your capabilities—from discovery and business case, through development, launch, and in-market optimization—ensuring ongoing alignment to company strategy and financial goals.
- Perform market research and identify key market trends and customer segments that inform product innovation, positioning, and portfolio bets.
- Develop and maintain competitive analysis for your space, clearly articulating differentiation and informing roadmap and go-to-market strategy.
- Collaborate cross-functionally with leaders in Product, Design, Content, Engineering, Sales, Services, Presales, SaaS Operations, InfoSec, Support, Product Marketing, and Marketing, actively participating in go-to-market planning, launches, and enablement.
- Interact directly with customers and prospects to understand their problems and goals, validate concepts, and incorporate internal feedback into an aligned multi-year product strategy and roadmap.
- Lead engagements with customer advisory boards, strategic user groups, and other strategic customers to define the short- and long-term solution vision and ensure strong product-market fit.
- Understand and manage product-level economics (e.g., P&L inputs, pricing and packaging considerations, and investment trade-offs) in partnership with Finance and business leaders.
- Can build and teach customer-facing ROI frameworks and quantify product value.
- Communicate, present, and sell data-driven product roadmaps and business cases to senior executives, clearly linking investment to expected business impact.
- Foster a healthy, inclusive team environment and support the development and growth of individual contributors, modeling servant leadership and continuous improvement.
