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22 days ago
Requirements and responsibilities
About Fello:Fello is a profitable, hyper-growth, VC-backed B2B SaaS company building the AI Operating System for relationship-driven growth.Our platform combines data intelligence, marketing automation, and conversational AI to help businesses engage smarter, move faster, and scale effortlessly. We turn complex data into simple, intelligent actions — automating everything from outreach to follow-up.Fello isn’t another tool in the stack. It’s the system that powers them, learning, adapting, and executing in real time so professionals can focus on growth, not guesswork.If you’re fired up about building the backbone of an AI-driven product that’s changing how professionals work, you’ll fit right in.About you:You’re not just a writer. You’re an architect of understanding. You see documentation as a product, not a task. You obsess over structure, accuracy, and how both humans and AI can use your work to get smarter.You’re proactive, not reactive. You spot gaps before anyone asks, simplify complex systems into clarity, and build content that scales as fast as the product itself.This isn’t a support role, it’s a product role. You’ll be embedded in the product team, fully dialed into what we’re building and how it all connects.This is a remote role based in India.You Will:Own the entire Fello Knowledge Base including structure, governance, and evolutionBuild and maintain a knowledge ecosystem that both humans and AI can leverage for learning, training, and real-time supportWrite and manage everything from in-app copy to deep technical documentation such as user guides, API docs, release notes, and help articlesCollaborate cross-functionally with Product, Engineering, Design, Sales, Support, and Customer Success to translate technical depth into simple, actionable contentDefine and enforce Fello’s content style system covering tone, taxonomy, naming conventions, and structureRun content audits and search analysis to continuously improve usability, accessibility, and findabilityBuild documentation frameworks optimized for AI ingestion and retrieval to ensure structured, high-signal contentLead content localization and translation initiatives to scale globallyTrack key metrics such as article engagement, support deflection, and feedback to improve contentYou Have:4+ years as a Technical Writer, UX Writer, or Content Designer in SaaS or platform environmentsProven experience owning documentation systems or developer knowledge bases end to endExperience managing or evolving a HubSpot Knowledge Base is a strong plusStrong ability to simplify complex technical systems into clear, actionable communicationHands-on experience with Markdown, GitHub or GitLab, ReadMe, Swagger or OpenAPI, Confluence, or similar toolsProficiency in Figma for collaboration and context on product flowsExperience writing API documentation and technical integration contentUnderstanding of information architecture, taxonomy, and search optimizationSome knowledge of HTML, CSS, or frontend frameworksHigh attention to detail with the ability to self-review and ensure consistency across large systemsBonus: You've built documentation optimized for AI model or chat-based retrievalOur Benefits:Competitive Compensation: Attractive salary and benefits package.Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance.Professional Growth: Opportunities for career advancement and professional development.Health & Wellness: Comprehensive health vision insurance plans.Paid Time Off: Generous PTO and paid holidays to recharge and relax.Collaborative Culture: A supportive team environment that values innovation and collaboration.Equity Options: Opportunity to own a part of Fello and share in our success.Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.
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