About the Role: - We are seeking an experienced and dynamic IT Specialist to join our team. - In this role, you will apply your strong technical background in hardware and software support to manage IT infrastructure and user devices. - Your expertise will be essential in ensuring smooth operations in a fast-paced 24/7 environment, collaborating with cross-functional teams, and resolving technical issues efficiently. - You will play a key role in maintaining a reliable and high-performing IT ecosystem that supports the organization’s success. Duties and Responsibilities: - Oversee streaming equipment and critical infrastructure using monitoring tools to ensure continuous, high-quality service. - Manage incoming IT support requests and maintain key systems such as encoders, dealer modules, access points, and switches. - Collaborate with development and cross-functional teams to test new applications and ensure proper network and system functionality. - Ensure operational continuity of encoders and media servers for smooth broadcasting, resolving issues promptly. - Troubleshoot technical problems with the operations team, performing repairs or equipment replacements as needed. - Maintain workstation configurations, user access, and internal procedures while resolving incidents within SLA standards. - Manage IT inventory, update asset records, assign equipment, conduct audits, and coordinate with external suppliers with minimal business disruption. - Support the improvement of IT infrastructure, perform hardware and software maintenance, and safeguard information security. Requirements: - Fluent in English (C1) and Spanish (C1), with strong proficiency in both written and spoken communication. - Minimum 3 years of experience in hardware and software support within a technical environment. - Strong knowledge of Windows and/or Linux systems, including Active Directory administration. - Hands-on experience with hardware and software installation, configuration, and troubleshooting. - Proven experience with Wi-Fi networks and network management. - Ability to collaborate effectively across departments in a team-oriented environment. - Excellent troubleshooting, analytical, and problem-solving skills with a proactive mindset. - Flexibility to work various shifts within a 24/7 operation. Nice to Have: - Relevant IT certifications and experience with streaming or broadcasting equipment. Benefits: - Competitive salary with bonus opportunities based on performance. - Paid training to familiarize with the company’s high standards and procedures. - Private Health Insurance for comprehensive medical coverage. - Opportunities to advance within a global tech company. - And many others.

IT Specialist

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Cristian Bernal

Cristian Bernal

About David Kennedy Recruitment:

mission:

Job benefits for full-time members:

www.davidkennedyrecruitment.com/

Admin access needed