Spruce Point Painting is hiring a part-time phone assistant to handle new inbound leads, qualify projects, keep communication organized, and help move serious homeowners toward booked estimates. This is not a generic support role. We need someone who sounds strong and natural on the phone, asks smart questions, keeps good notes, and helps create a clean first impression for a premium residential painting company known for high-quality prep, professionalism, and a clean customer experience.
Responsibilities:
- Answer new inbound calls, texts, and lead inquiries in a professional, natural, and friendly way
- Qualify leads by gathering the right information, including address, project type, scope, timing, condition, and what matters most to the homeowner
- Identify green flags and red flags so the team can focus on the best-fit leads
- Help move qualified leads toward booking an in-person estimate
- Respond appropriately when homeowners ask for ballpark pricing without giving inaccurate pricing over the phone
- Keep lead notes clean, organized, and accurate inside the CRM or tracking system
- Send follow-ups, confirmations, and reminders as needed
- Help maintain a fast response time so leads do not go cold
- Escalate unusual situations, weak-fit leads, or urgent opportunities clearly and quickly
- Represent Spruce Point Painting in a way that feels confident, trustworthy, and polished
Requirements:
- Strong spoken and written English
- Clear, natural phone presence with a professional and warm tone
- Experience handling U.S.-based phone calls, customer service, appointment setting, or inbound lead qualification
- Ability to follow a call structure without sounding scripted or robotic
- Good judgment, active listening, and strong communication skills
- Organized, detail-oriented, and reliable
- Comfortable working with CRMs, calendars, spreadsheets, and basic online tools
- Able to work during U.S. Eastern Time business hours
- Stable internet connection, quiet work environment, and ability to take calls without background noise
What success looks like:
- Leads are responded to quickly
- Homeowners feel taken care of and guided well
- Qualified estimates get booked efficiently
- Notes are accurate and useful
- Communication stays clean, consistent, and professional
This role is best for someone who can sound human, think on their feet, and help us turn inbound interest into real booked opportunities.
