Support Specialist - Customer Care & Billing (Utility) at National Information Solutions Cooperative (NISC) | Torre

Support Specialist - Customer Care & Billing (Utility)

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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (Lake Saint Louis, Missouri)
Posted over 2 years ago

Responsibilities


NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 900+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support. This position supports our Customer Care and Billing software products. The support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product. The ideal candidate will have previous customer support experience, basic knowledge of Project Management processes, excellent written and verbal communication skills, and the ability to work in a team and independently. A Bachelor's degree in a business-related field is preferred, or equivalent experience. The work schedule may include full remote work for applicants with prior Utility and Coop Industry experience and/or NISC software experience. For applicants from outside the Industry or without a good understanding and baseline knowledge of NISC software, being local to the Lake Saint Louis, Missouri, office and able to work on-site during the week is required to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process. Responsibilities: - Assisting members in all aspects of application support including troubleshooting, training, and research - Following up on resolutions - Assisting with software release processes - Communicating with development staff to convey customer feedback - Performing either on-site or remote training to our members - Providing after-hours support via an on-call support phone rotation