Level 3 MongoDB Escalation Specialist (Remote) at Percona | Torre
Level 3 MongoDB Escalation Specialist (Remote)
Percona
Percona

Level 3 MongoDB Escalation Specialist (Remote)

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Posted about 2 years ago

Responsibilities & more

Percona is a respected thought leader in the open-source community. We provide services and software for MySQL, MongoDB, PostgreSQL and MariaDB to open-source users globally. Percona is remote-first and globally dispersed; we have colleagues in more than 40 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more. As a Senior MongoDB Engineer at Percona, you will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs. You will also form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and Support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy. Responsibilities: - Ownership of technical support tickets related to MongoDB and related technologies - Serve as a Level 3 escalation point and resource for Support and Global Services regarding MongoDB customer issues - Ensure that tickets are kept up to date and driven to resolution - Maintain up to date technical and non-technical documentation related to MongoDB - Be at the forefront of Percona blogs and look to research and identify gaps in the customer knowledge base, adding technical and thought leadership articles - Keep current regarding the latest technology trends in the MongoDB community - Team knowledge transfer regular update and training to the whole of Support - Webinar recordings - Spot checks /QA
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