Technical Account Manager at Percona | Torre
Technical Account Manager
Percona
Percona

Technical Account Manager

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Posted about 2 years ago

Responsibilities & more

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, and PostgreSQL® in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs. As the leading provider of open source database solutions, Percona’s Technical Account Managers serve as a customer advocate and technical resource for a dedicated group of Percona customers. As a dedicated point of contact, they partner closely with their customers to understand their technical requirements and business structure, and serve as a bridge to Percona resources - coordinating consulting projects, communicating updates, managing support issues and driving awareness for customer escalations. Responsibilities: - Develop and maintain customer relationships with primary customer contacts. - Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular cadence. - Coordinate with the Consulting Operations team on new projects for top customers, ensure correct resources are assigned and timelines are adhered to. - Work daily internally and externally to ensure the technical goals of your assigned customers are met, co-owning their technical success with the extended Global Services organization. - Provide escalation point for customer for support and consulting projects - Identify sales opportunities and provide feedback to the Sales team. - Provide technical resources for high level design for future growth opportunities. - Guarantee the technical aspects of the customer implementation by providing necessary documentation and technical guidance. - Ensure customer specific technical documentation is created and maintained for use by the Percona Technical Delivery teams - Improve product feature offerings by providing feedback from partners and customers to internal teams
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