Service Centre Analyst
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Full-time
USD75.4K - 100K/year
~COP150M - 200M/year
+ Equity
+ Bonuses
Posted about 3 years ago
Responsibilities
This is an exciting opportunity to join a growing ICT Service Centre in a great location, with a wonderful team culture and supportive working environment. There are a number of opportunities for you to learn and develop your career in IT with ample training provided on successful appointment into the role.
We have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people want to deepen their Service Centre skills and work in large, welcoming team to support very significant Queensland institutions.
Responsibilities:
- Support Microsoft Server and Desktop products
- Active Directory & Exchange access management
- Citrix hosted desktop environments
- Desktop hardware configuring & troubleshooting
- Proven track record of success in a Helpdesk/Service Desk environment
- Experience and strong working knowledge of ticketing systems, SLA’s and time sheeting
- ITIL understanding, specifically around best practice IT services, operations and processes
- A history of outstanding performance in customer service roles
- Strong attention-to-detail, highly developed problem solving and troubleshooting abilities
- Initiative and flexibility within the workplace
- Energy, integrity, reliability and accountability are must-haves for this position
- Excellent time management skills
- Well-developed written & verbal communication skills
- Superior interpersonal skills in order to communicate effectively with our clients’ staff at all levels