Entry-Level IT Support Associate- (X) at Expedient | Torre
Entry-Level IT Support Associate- (X)
Report
Expedient

Entry-Level IT Support Associate- (X)

Expedient
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

Base compensation
USD32K - 37K/year

+ Health insurance

location_on
Centennial / Denver, Colorado
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted about 2 years ago

Requirements and responsibilities

- Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. - We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. - Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient. - We offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. - We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match. - We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks. Expedient is hiring an entry-level IT Support Associate to join our Operations Support Center (OSC) team in Centennial / Denver, Colorado. This is a full-time position with a focus on providing technical support, learning opportunities, and career growth. The successful candidate will receive fully paid training, including industry certifications, and hands-on experience with a variety of technical platforms. If you are passionate about pursuing a career in IT and have a strong interest in technology, this role may be perfect for you. As an essential business, we require a physical presence on-site in the data center to support our clients in critical industries such as healthcare, financial services, and public utilities. We offer a competitive hourly rate of pay, professional development opportunities, and a comprehensive benefits package. Join us and be part of a company that values ongoing education, innovation, and employee well-being. Responsibilities: - Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc. - Follow strict security protocols to allow client access requests inside the data center using specific access control criteria - Enforce security protocols when necessary, such as removing equipment without prior notification or as per contractual obligation - Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility - Cover the front desk phone and conduct physical and virtual security checks - Process and prioritize client and employee technical requests by phone, email, or in person - Use the ticketing system to log all requests and activities, including documentation of special requests and customizations for future support
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.