Customer Success Manager - Netherlands at Pleo | Torre
Customer Success Manager - Netherlands
Report
Pleo

Customer Success Manager - Netherlands

Pleo
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (Amsterdam)
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted about 2 years ago

Requirements and responsibilities

- Pleo is on a mission to help every company go beyond the books and make the most of their finances. - The company values diversity and encourages people from all backgrounds to apply. - Pleo has a global team of 850+ employees from over 100 nations, with offices in Copenhagen, London, Stockholm, Berlin, Madrid, Montreal, and Lisbon, as well as full-time remotes in 35 other countries. We are looking for a hands-on, experienced Customer Success Manager to join our Central Europe team in Amsterdam, Netherlands. The ideal candidate will have proven experience in a consultative customer-facing role and fluency in Dutch and English. As a Customer Success Manager, you will be responsible for owning the adoption journey of your customer portfolio, advising customers on how to optimize their value-add, and collaborating with internal stakeholders to improve the entire customer experience. In addition, you will have the opportunity to have a big impact on optimizing the product-market-fit by building the bridge between customer feedback and our product team. If you are passionate about building strong and lasting relationships with customers and enjoy working in a fast-paced and dynamic environment, we'd love to hear from you! Responsibilities: - Own the adoption journey of your customer portfolio (after the onboarding phase). - Be the customer's trusted product advisor and business consultant, advising them on how to create their ideal processes with the tool to optimize their value-add. - Work closely with sales, securing a smooth renewal and upselling process. - Collaborate across teams with different internal stakeholders such as product management, services & solutions, marketing, customer support, etc., to improve the entire customer experience. - Cultivate key customers to become advocates of Pleo and the Fintech community. - Manage day-to-day operations and long-term business relationships with our customers. - Prevent customers from leaving Pleo through measuring health scores, and product/feature adoption, and acting proactively on those.
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.