Order Management Representative at Articulate | Torre
Order Management Representative
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Articulate

Order Management Representative

Articulate
Posted by
Diana Vargas
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Full-time

Legal agreement: Employment

Compensation
USD22k - 46k/year
location_on
Remote (anywhere)
Posted over 5 years ago

Responsibilities

• Support the Order Management Team as the primary inbound customer contact, fielding inquiries and determining if they need escalation to the appropriate team • Manage order status inquiries, service delivery, and subscription management support • Field, prioritize, and coordinate incoming customers calls, chats, and email requests • Execute transactional orders on behalf of customers who require assistance • Drive accurate recordation of customer communications in various internal systems such as Slack, Salesforce, and email
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