JAK Concrete Coatings is seeking a highly organized, customer-focused Virtual Administrative Assistant to serve as the first point of contact for our customers and support the daily administrative operations of the business. This role is responsible for managing communications, scheduling appointments, coordinating warranty documentation, maintaining accurate records, and supporting payroll and bookkeeping functions. The ideal candidate is proactive, detail-oriented, tech-savvy, and enjoys creating a seamless customer experience while keeping the business organized behind the scenes. Customer Service & Communications: - Answer incoming phone calls professionally and direct inquiries appropriately. - Respond to emails, website inquiries, and customer messages promptly. - Schedule onsite consultations, estimates, installations, and warranty appointments. - Send appointment confirmations, reminders, and follow-up communications. - Manage the company email inbox and ensure timely responses. - Maintain excellent customer communication throughout each project. - Key focus is new client acquisition and client success/retention. - Follow up with job quotes and proposals to support sales team/convert to jobs. Administrative Support: - Prepare and send invoices. - Register manufacturer warranties upon project completion. - Submit and track warranty claims. - Maintain digital customer files and job documentation. - Organize photos, proposals, and project records within Jobber and company systems. - Assist with proposal preparation and document management. Operations Support: - Track employee payroll hours and verify time entries. - Assist with basic bookkeeping and expense tracking. - Maintain organized records for inventory, equipment maintenance, and company documents. - Generate weekly administrative reports as requested. - Assist with job scheduling and calendar coordination. Technology & Systems: - Utilize Jobber to manage scheduling, customer communications, invoices, and job records. - Maintain accurate CRM information. - Ensure customer records and project documentation remain organized and up to date. - Recommend process improvements that increase efficiency and improve the customer experience.

Virtual Administrative Assistant

Responsibilities

Skills wanted:

Language(s) required:

Corey Walker Verified

About JAK Concrete Coatings:

mission:

www.jakconcretecoatings.com

Admin access needed