Position OverviewWe are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW).Key Responsibilities1. Patient Calls, Scheduling & Front Desk SupportManage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.2. Medical Assistant & Provider SupportSupport Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.3. Insurance Verification & Prior AuthorizationVerify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.4. Workflow Documentation & Team CollaborationDocument clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.Required QualificationsAt least 1 year of hands-on experience supporting a U.S.-based medical practiceExperience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilitiesHands-on eClinicalWorks (eCW) experience is requiredStrong experience with patient scheduling and appointment coordinationFamiliarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflowsExcellent spoken and written English communication skillsStrong attention to detail, organization, follow-through, and documentation skillsComfortable communicating directly with patients, providers, and clinic staffAbility to work independently while maintaining consistent communication with the onsite teamSaturday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Saturday schedule is needed.Tools & SystemseClinicalWorks (eCW) for patient records, scheduling, and clinical documentationnet2phone for inbound and outbound patient callsClinic email and text messaging platformsSecure VPN and other productivity and communication tools
13 days ago