Full-time, remote
English fluency required. Experience in Medicare or health insurance is a strong plus.
Who we are
Jersey Senior Advisors is a family-owned, female-run health insurance brokerage that has spent more than 12 years doing work that genuinely matters. We are licensed in over 30 states and help individuals of every age navigate their health and life insurance coverage. Medicare is our specialty and seniors are the majority of who we serve, but the heart of the work is the same regardless of who is on the other end of the phone: helping a real person make a decision that matters.
Almost all of our clients come to us through word-of-mouth. That is not an accident. It is the result of a team that shows up, follows through, and never cuts corners on the client experience. We protect that reputation every day.
We are a collaborative team. Nobody disappears into their own lane here. The people on this team bring things to each other before they are finished, ask questions, and genuinely root for one another. When you join JSA, that is the team you are joining.
The role
You will be part of the engine that keeps JSA running. Back-office operations, carrier communication, scheduling, documentation, follow-up — the work that makes the client experience possible. This is a full-time remote role with real room to grow as the business grows.
• Contacting insurance carriers to gather information, resolve issues, and follow up on outstanding items
• Scheduling and managing client appointments using our scheduling software
• Following up on leads and completed sales to ensure client satisfaction and accurate documentation
• Supporting the team with drafting client emails and other communication tasks
• Compiling sales data and analytics for internal reporting
• Collaborating with fellow VAs and team members to maintain an efficient, client-centered workflow
Who you are
You are fluent in English — written and spoken. You communicate clearly, professionally, and warmly, and clients and carriers alike feel confident when they hear from you.
You are a proactive problem-solver. You do not wait to be told what needs to be done. You see it, you handle it, and you flag anything that needs escalation. You are the kind of person who makes things better without being asked.
You are detail-oriented and accurate. In this work, precision matters. You catch things others miss and you take documentation seriously.
You thrive in a team environment. You share early, communicate proactively, and never let something fall through the cracks without saying something. Independent enough to work remotely, collaborative enough to keep everyone aligned.
A college degree is preferred but not required. Proficiency in Microsoft Excel is required. Experience with Medicare or health insurance is a strong plus — it means a shorter ramp and a faster contribution, and we value it.
The setup
This is a full-time remote position. Core hours are Monday through Friday, 9am to 5pm EST, with some flexibility built in. There is also opportunity for overtime when the work calls for it, particularly heading into our busiest seasons. There is genuine opportunity to grow here — in responsibility, in skill, and in compensation — as JSA continues to expand.
This is mission-driven work. The clients we serve are navigating some of the most important decisions of their lives. The people who do this job well take that seriously and find it meaningful.
The application process is the start of a conversation, not a presentation. We look forward to hearing from you.
