We’re Hiring: Operations Administrator About the Role We’re looking for an organized and proactive Operations Administrator to help manage the day-to-day back-office operations of a growing plumbing business. You’ll assist with maintaining records, tracking technician schedules and work hours, preparing reports, and keeping operational processes organized. If you’re detail-oriented, comfortable working with spreadsheets and digital tools, and enjoy keeping things running smoothly, we’d love to hear from you! Key Responsibilities * Maintain customer and job records using a CRM system. * Prepare weekly reports on completed jobs, revenue, and outstanding invoices. * Track technician work hours and assist with payroll verification. * Update spreadsheets, checklists, and standard operating procedures. * Assist with scheduling coordination and operational follow-ups. * Use tools like Google Sheets and AI platforms to improve daily workflows. Qualifications * At least 2–3 years of experience in operations administration or back-office support. * Experience with CRM systems such as Housecall Pro, Jobber, or ServiceTitan is an advantage. * Good knowledge of Google Sheets and Microsoft Office or Google Workspace. * Strong organizational skills and attention to detail. * Good written and verbal English communication skills. * Comfortable using AI tools such as Claude or Gemini. * Able to work independently and meet deadlines. * Must have a reliable computer, stable internet, and backup power supply. Experience in plumbing, HVAC, or other home service businesses is a plus! How to Apply Interested candidates are encouraged to submit their updated resume highlighting their relevant administrative and operations experience. We look forward to meeting you!

Operations Administrator

Emma

Responsibilities

Skills wanted:

Language(s) required:

Shawna Shaffer

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