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Responsibilities
We are looking for a transformational Vice President, Infrastructure & Operations to lead and modernize Sectigo’s global infrastructure organization. This leader inherits a substantial global team supporting a hybrid technology estate that includes public cloud platforms, on-premises infrastructure, colocation facilities and business-critical security services and is responsible for improving reliability, operational maturity, engineering collaboration, cost efficiency and the overall speed at which infrastructure supports the business.Core Responsibilities:Establish a modern infrastructure and operations strategy aligned with Sectigo’s business and product priorities.Build a measurable operating model based on availability, service levels, incident trends, MTTR, change performance, capacity, cost, and customer impact.Modernize the organization through automation, AI-enabled operations, and improved tooling.Remove barriers between infrastructure and engineering by expanding DevOps practices and embedding infrastructure capabilities closer to product teams.Develop a scalable global operating model, including appropriate 24×7 capabilities and greater use of global delivery centers.Improve infrastructure economics while maintaining or improving reliability and security.Accelerate the reduction of technical debt, including unsupported operating systems, security patching gaps, legacy platforms, and resilience risks.Create a culture that takes ownership of business outcomes rather than simply fulfilling infrastructure requests.Additional tasks associated with this position may be assigned in response to company initiatives and business needs.Infrastructure and operational leadership:Provide clear accountability, simplify organizational boundaries, and determine whether the current team structure and responsibilities are aligned with the future operating model.Site reliability engineeringCloud infrastructure and operationsData center and colocation operationsNetwork engineering and network operationsDatabase administrationSystems administrationDisaster recovery and business continuityIncident and problem managementInfrastructure programs and projectsReliability and operational excellence:Create executive-level dashboards that clearly show operational health, trends, risks and improvement, and establish consistent operational disciplines and reporting across the organization, including:Service-level objectives and service-level agreementsAvailability and outage reportingMean time to detect and mean time to recoverIncident frequency, severity and recurrenceAlert quality and operational noiseCapacity, storage and infrastructure utilizationChange success and deployment performanceSecurity patching and remediation progressDisaster recovery readinessInfrastructure cost by service or product.AI, automation and modernization:Develop an AI-first and automation-first operations strategy.Identify repetitive, manual and sequential processes that can be automated or redesigned, including monitoring, diagnostics, patching, remediation, capacity management, data lifecycle management and incident response.Use AI and modern engineering practices to reduce operational toil, improve decision-making and allow the team to focus on higher-value work.Evaluate and introduce appropriate observability, automation, infrastructure-as-code and operational intelligence capabilities — rather than simply replacing tools without redesigning the underlying processes.Engineering and product alignment:Replace the traditional “ticket over the wall” relationship between infrastructure and development with a collaborative operating model. Partner with engineering leaders to:Embed DevOps and infrastructure expertise within product teams where appropriate.Enable development teams to safely own more of their deployment and operational lifecycle.Reduce infrastructure-related delivery delays.Establish clear platform standards and self-service capabilities.Organize infrastructure work around business services and customer outcomes.Ensure that infrastructure teams understand the applications and products they support.Financial and capacity management:Operate the infrastructure organization with a strong business-owner mindset and develop transparent views of:Infrastructure labor costsCloud and data center costsCapacity and storage growthVendor and tooling expensesOpportunities for automation, consolidation or global deliveryCost per service, product or transaction where practicalDeliver measurable improvements in infrastructure economics without compromising availability, resilience, security or customer experience.Global operating model:Build a scalable global delivery model that provides effective 24×7 support and access to the right capabilities across regions. Determine which activities should be: Centralized, Embedded within engineering, Automated, Delivered through global centers, Retained close to core business or product teamsDevelop strong leaders beneath the SVP and create clear succession, accountability, and career paths across the organization.Resilience, security and technical debt:Partner closely with security and engineering to reduce infrastructure risk. Priorities include:Unsupported operating systems and platformsSecurity patching and remediationLegacy infrastructureDisaster recovery and high availabilityData retention and archivalCapacity constraintsOperational dependencies on individual employeesAcquired or isolated technology environmentsCreate a prioritized, measurable technical-debt reduction plan tied to business risk.Additional tasks associated with this position may be assigned in response to company initiatives and business needs.More information about this role: This is a full-time and remote position based in the U.S. or Canada. We prefer the ideal candidate to be close to one of the Sectigo offices. The targeted compensation package for this role is between USD 180,000 and USD 220,000 per annum, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.Education:Bachelor’s degree in related fields is strongly recommended. Advanced degrees are preferred.Experience:Minimum of 10+ years of experience across infrastructure, cloud operations, SRE, DevOps or enterprise technology operations.Experience leading a global infrastructure or operations organization of comparable scale and complexity.Demonstrated success modernizing a traditional infrastructure operating model.Experience establishing measurable operational performance using SLAs, SLOs, availability, incident, recovery and delivery metrics.Strong experience with public cloud and hybrid infrastructure environments.Experience improving collaboration between infrastructure and software engineering teams.Demonstrated use of automation, infrastructure as code, observability and modern operational practices.Experience managing infrastructure budgets, vendor relationships and cost-optimization programs.Experience establishing or operating global 24×7 delivery capabilities.Strong executive communication and organizational change-management skills.Ideal Candidate Profiles, Talents, and Desired Qualifications:Significant leadership experience across infrastructure, cloud operations, SRE, DevOps or enterprise technology operations.Experience leading a global infrastructure or operations organization of comparable scale and complexity.Demonstrated success modernizing a traditional infrastructure operating model.Experience establishing measurable operational performance using SLAs, SLOs, availability, incident, recovery and delivery metrics.Strong experience with public cloud and hybrid infrastructure environments.Experience improving collaboration between infrastructure and software engineering teams.Demonstrated use of automation, infrastructure as code, observability and modern operational practices.Experience managing infrastructure budgets, vendor relationships and cost-optimization programs.Experience establishing or operating global 24×7 delivery capabilities.Strong executive communication and organizational change-management skills.
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