Ledgebrook is a tech-enabled E&S MGA dedicated to the wholesale distribution channel. Our mission is to provide our wholesale brokers with the fastest, easiest quoting experience while delivering best-in-class pricing and risk selection.About the RoleWe are seeking an experienced Claims Specialist to join our growing operations team and play a critical role in providing superior support to claims managers; brokers and our internal Underwriting and Operations Units. As a Claims Specialist, you will play a critical role in handling PL & GL claims while helping us build a best-in-class claims operation. You'll be at the forefront of creating a trusted, transparent, and efficient claims process for our customers.What you’ll doIncoming Claims Processing:Manage and process incoming claims efficiently, ensuring accuracy, fairness, and timely resolutionCommunicate directly with customers, providers, and partners to gather necessary documentation and clarify case details.Communicate directly with insureds, brokers, and partners, maintaining clarity, professionalism, and empathyAssistance in claims review:Working along with our Claims Manager to investigate claims by reviewing documentation, identifying any discrepancies or inconsistencies, and escalating when appropriate.Regulatory and Compliance:Maintain detailed and compliant records for audit and regulatory purposesBusiness Testing:Collaborate cross-functionally with product, engineering, and underwriting teams to improve claims workflows and automate routine tasksCollaboration and Communication:Collaborate with cross-functional teams to understand the external and internal customer needs and implement solutions that enhance productivity.Communicate effectively with employees and 3rd parties to ensure they are supporting client initiatives.Provide feedback and insights to improve internal policies, tools, and customer communicationsMetrics ManagementMonitoring statistical data to ensure efficient claims handling is maintained.Help build and refine our claims playbook, SOPs, and knowledge base from the ground upAbout youA passion to deliver a world-class customer service experience to both internal and external customers.Intellectual curiosity and desire to innovate processes/procedures versus being satisfied with the status quo.A desire to continue learning through on-the-job mentorship or formal educational/training opportunities.Agile prioritization skills coupled with a keen sense of urgency that seeks to balance getting it right versus getting it done right now.A strong drive and desire to win together as a high-performing team.A moral compass to “do the right thing, period”, with zero tolerance for toxic behaviours.RequirementsMust havesProven experience in Claims handling roles/ industry.Experience in building successful relationships with various stakeholders at all levels.Strong customer focus and ability to work in a fast paced environment.Comfortable with MS Office Suite and Google Workspace applications.Strong knowledge of coverage analysis, claims investigation, and litigation managementExcellent problem-solving skills and the ability to drive initiative.Strong communication and collaboration skills, with the ability to work effectively in a team environment.Nice to havesPrior startup experience.Bachelor’s or Master’s degree in Economy; Finance; Risk Management or a related field.Adjuster license(s) or CPCU/AIC designation(s).Familiarity with the regulatory landscape.For Candidates Applying From Poland:Please note: This position is open only to candidates who are authorized to work in Poland without the need for current or future employer-sponsored work authorization. We are unable to offer sponsorship at this time.Ledgebrook may use Artificial Intelligence (“AI”) as part of the job application process, including to assist us in evaluating your application. AI is used as a support tool, and hiring decisions are made by human recruiters. By submitting your information, you acknowledge that the company may use AI tools as part of our evaluation. If you need a reasonable accommodation or alternative review process because of a disability or other legally protected basis, contact hiring@ledgebrook.com. Requesting an accommodation will not negatively affect your application.Benefits100% Remote WorkUnlimited Paid Time OffPrivate Healthcare (Lux Med)Helping Hand ProgramMeaningful EquityHigh-Growth Startup EnvironmentExposure to the U.S. Insurance MarketCareer Growth OpportunitiesInternational Team & Cross-Border CollaborationOpportunity to Meet and Collaborate with Colleagues in the U.S. Through Occasional Business Travel
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