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Responsibilities
About the Role
We are looking for an experienced and passionate ServiceNow Professional (Lead Engineer / Technical Lead / Technical Architect) to join our growing technology team at Crossdoor. In this role, you will lead the architecture, design, and implementation of robust ServiceNow solutions that drive business transformation.
Key Responsibilities
Design, configure, and customize ServiceNow applications (ITSM, ITOM, HRSD, CSM, CMDB, Integration Hub, etc.) to meet client and business specifications.
Lead end-to-end technical implementations, platform upgrades, and complex integrations using REST/SOAP APIs.
Architect scalable solutions and ensure best practices in platform performance, code quality, and security governance.
Act as a technical subject matter expert (SME), guiding and mentoring mid-level developers and technical teams.
Translate functional requirements into clear technical design documents, architectural diagrams, and user stories.
Conduct code reviews, identify technical debt, and drive continuous platform optimization.
Key Requirements & Qualifications
Experience: Minimum 6+ years of hands-on experience in ServiceNow development, architecture, and technical leadership.
Strong expertise across core ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or CMDB.
Deep understanding of ServiceNow Scripting (Client Scripts, Business Rules, UI Actions, Script Includes, Workflow/Flow Designer).
Proven experience in designing complex integrations using REST, SOAP, JSON, and Web Services.
Relevant ServiceNow certifications (e.g., CSA, CAD, CIS-ITSM, or CTA/Certified Technical Architect) are strongly preferred.
Strong leadership, problem-solving, and client-facing communication skills.
How to Apply
If you are ready to take your ServiceNow career to the next level with Crossdoor, we’d love to hear from you!
This job post is closed.