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Responsibilities
Reporting to the VP of Engineering, the Director of Engineering will lead the engineering organization responsible for the systems at the core of how teams, venues, and promoters manage tickets and operate their businesses.You will set technical direction for this complex, mature platform while helping lead its evolution toward SeatGeek’s next generation of products and architecture. At the same time, you will help change how we build software as we move toward an AI-native engineering organization.You will partner closely with Product and Design leadership, Engineering Managers, Senior Engineers, and our clients to turn complicated business problems into clear technical and product direction.What you'll doSet technical direction across US Ticketing, working with Engineering Managers and Staff+ engineers on architecture, system ownership, modernization, and platform boundariesLead the evolution of a mature, business-critical platform, balancing client commitments and near-term delivery with long-term reliability, scalability, and modernizationStay close to the technology and contribute directly when useful, whether through code, prototypes, debugging, architecture reviews, technical designs, or documentationPioneering AI-native engineering by evolving how teams design, build, test, operate, and understand software, and by turning successful experiments into repeatable improvementsPartner as a peer with Product and Design leadership to shape strategy, not simply execute a roadmapDevelop a deep understanding of our clients and business, distinguish client-specific needs from durable platform opportunities, and participate directly in important client, sales, and implementation conversations when engineering context mattersLead and develop Engineering Managers and senior technical leaders, creating clear ownership and strong leverage through othersBuild a strong engineering organization by developing leaders, growing Staff+ talent, and evolving team structure as the business changesCreate an engineering culture that combines high ownership, healthy technical debate, strong execution, and sustainable performanceWhat you haveExperience leading multiple engineering teams and Engineering Managers in a complex software organizationStrong technical judgment and enough architectural depth to work credibly with senior engineers on difficult system and platform decisionsA willingness and ability to contribute technically when it is the highest-leverage way to help, including architecture, technical writing, prototyping, debugging, and codeHands-on experience with AI-assisted software development and a strong point of view on how AI changes engineering practices and the software development lifecycleExperience evolving mature, business-critical systems while continuing to deliver customer valueA track record of creating technical strategy from ambiguous product and business problemsExperience partnering closely with senior Product and Design leaders and learning complex customer domains quicklyExperience developing Engineering Managers and Staff+ engineers and creating leverage through other leadersStrong cross-functional leadership, communication, ownership, and comfort making consequential decisions with incomplete informationExperience with ticketing, live events, commerce, payments, reservations, inventory, or similarly complex transactional systems is a plusOur stackUS Ticketing includes mature systems that have powered some of the world’s largest live events for years alongside newer services and applications. We care much more about your ability to understand complex systems, make sound architectural decisions, lead modernization, and use new tools effectively than experience with any particular language or framework.This is a deeply technical leadership role. We do not expect the Director to be the primary implementer, but we do expect them to be willing and able to contribute technically when it helps move the team forward. AI is becoming a core part of our engineering process, and this leader will help us rethink how teams build and evolve software in an AI-native development environment.PerksEquity stakeDiscretionary annual bonusFlexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotelyA WFH stipend to support your home office setupUnlimited PTOUp to 16 weeks of fully-paid family leave401(k) matchingStudent loan matching programHealth, vision, dental, and life insuranceUp to $25k towards family building, reproductive health services and Gender-affirming care$500 per year for wellness expensesSubscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical$360 per quarter to spend on tickets to live eventsAnnual subscription to Spotify, Apple Music, or Amazon musicThe salary range for this role is $236,000-$341,000 USD.This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
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