Product Manager - Contact Center Agent Experience at Vonage | Torre
Product Manager - Contact Center Agent Experience
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Vonage

Product Manager - Contact Center Agent Experience

Vonage
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD75k - 110k/year
Non-negotiable
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Product Life Cycle Management: • Help develop the strategic direction for a subset of the CCaaS applications, aligning with our business goals. Empower and supervise key internal stakeholders to deliver the roadmap. • Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities. • Develop or contribute to the development of product collateral – FAQ documentation, white papers, and customer success stories. • Go-to-Market & Revenue Generation: • Collaborate with Marketing, Sales, and Business Operations to develop and drive product-specific go-to-market strategies. • Define partnering strategy with resellers, system integrators and complementary technology suppliers. • Determine the most effective packaging, pricing and positioning for products; work with product marketing to develop product messaging.
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