Customer Support Specialist - 2/2 schedule at Flo Health | Torre

Customer Support Specialist - 2/2 schedule

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Full-time

Legal agreement: To be defined

Base compensation
EUR1.2k - 1.4k/month
~USD1.34k - 1.57k/month

+ Health insurance

location_on
Hybrid (Lithuania)
Posted almost 3 years ago

Responsibilities


- 300M+ downloads, 55M+ monthly users - #1 by installs in the iOS Health category - Series B funded HealthTech - Annual revenue at 9 figures - Valuation close to $1B - Flexible working environment with the opportunity to work from home - Company equity grants through Flo’s Employee Share Option Plan (ESOP) - Paid holiday and sick leave - Fully paid female health and sick leave, in addition to holiday and regular sick leave - Workations - an opportunity to work abroad for two months a year - Six months paid maternity leave, and one months paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents - Career growth, progression, and learning development resources - Annual salary reviews - Unlimited free premium Flo subscriptions - A whole host of other benefits (health/pension/social schemes) We are looking for a Customer Support Specialist to join our growing HealthTech company. As a member of our Support team, you will be responsible for answering user questions and solving issues via email. This role requires excellent command of English, strong communication and problem-solving skills, and the ability to work in a rotating schedule. If you are passionate about modern technologies and want to contribute to improving our Support processes, we would love to hear from you. Responsibilities: - Responding to user requests about the app usage in a timely and accurate way via email - Escalating issues to the engineering team - Identifying and analyzing user needs to provide insights to the product team - Contributing to the projects that would help to improve our current Support processes