Responsibilities: * Manage daily communication with 30–40 SEO and Ads clients. * Coordinate with SEO, Ads, and Web teams to ensure timely deliverables. * Review KPIs (traffic, rankings, conversions) and prepare monthly reports. * Record Loom updates summarizing wins, challenges, and next steps. * Maintain client health dashboards in ClickUp and AgencyAnalytics. * Identify risks early and collaborate on retention strategies. * Detect upsell opportunities or gaps in client strategies. Requirements: Must-Have * Minimum of 2 years managing clients in a U.S.-based digital marketing or SEO agency. * Strong understanding of SEO and PPC metrics (CTR, leads, conversions). * Fluent in English (C1 or higher). * Experience with ClickUp, AgencyAnalytics, GA4, GSC, and Slack. * Based in Latin America and available during U.S. business hours (CST/EST). * Excellent written and verbal communication skills. Nice-to-Have * Experience in the Real Estate or Home Services niche. * Familiarity with Meta Ads reporting. * PMP or Scrum certification.

Client Success Manager (Remote - Latin America | U.S. Agency Experience Required)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Omar Muñoz

Omar Muñoz

About ZB Consulting:

Admin access needed