Collection Specialist at Clipboard Health | Torre
Collection Specialist
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Clipboard Health

Collection Specialist

Clipboard Health
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Full-time
Compensation
USD8.4K - 11K/year
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Remote (anywhere)
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Posted over 2 years ago

Requirements and responsibilities

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. The Collections team under Billing Operations is responsible to collect payments from the Healthcare Facilities. A Collection Specialist is responsible for ensuring that the assigned facilities pay their invoices quickly and in time. This is a very critical role to ensure that the cash flows for the company are smooth. The Collection Specialist will reach out to the facilities through phone and email to get a commitment of payment (Promise to Pay) and ensuring that the facilities honor these commitments. Responsibilities: - Monitor accounts to identify outstanding debts - Review previous data for each debt or bill - Contact AP’s/Admins via call or email to ask about their overdue payments / upcoming dues - Identify the root cause of non-payment - Resolve billing concerns - Report on collections update and accounts receivable status - Communicating with the sales department to maintain accurate and updated information on client contract - Maintained logs of calls and record any payment updates from the customer - Billing reps will be assigned new facilities to start contacting, doing courtesy, and payment reminder calls and emails - Build relationships with the Facilities - Review the current standing of their assigned accounts - Help their HCF resolve their concerns on their bills and report to managers for further consultation - Keep track of facilities do not need to call because they are good payers - Build out SMART plans for the delinquent accounts
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