We offer complete guest, resident and customer internet and connectivity solutions, including enterprise-class software, network design, engineering, professional services, ongoing maintenance, network monitoring, multi-lingual support, revenue reporting and authentication tracking. We currently serve over 3,600 customers globally—comprised of over 1 million guest rooms and apartment units—across multiple industries including hospitality, student housing, multi family and senior living. IN 2020 we launched PlatformONE— a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience. PlatformONE offers property and venue owners a wide range of opportunities to leverage the latest advancements in wireless connectivity including 5G, Wi-Fi 6, Wi-Fi Certified Passpoint®, and next-generation IoT. PlatformONE Provides a single integrated network management plane for delivering fully managed solutions that optimize your guests’, residents’, and customers’ Connected Life Experience™ .
Deployment of systems providing wired and wireless connectivity along with video services to the end user.
Responsibilities:
- Deploy and upgrade CATV and Satellite Video Systems, Internet (DOCSIS/Ethernet/Fiber), Wi-Fi, and voice services.
- Test network to ensure it meets proper specifications and performance levels.
- Manage project inventory.
- Provide construction updates to the Regional Project Manager and General Manager.
- Provide updated “As-Built” drawings.
- Oversee and implement Quality Assurance procedures for independent contractors and insourced personnel to ensure the accuracy and quality of a project launch.
- Install, troubleshoot, and repair internet, satellite, and voice systems as needed, inclusive of wiring.
- Handle customer questions/concerns and help develop solutions to issues.
- Adhere to all company and cl policies and procedures, codes, regulations, and standards.
- Meet deadlines, keep schedules, and perform to target levels in a high production environment.
- Enter time worked correctly on his/her timesheet and complete other administrative tasks consistently and accurately.
- Call/text customers for appointments the morning of the scheduled work order and additionally 30-60 minutes within arrival time, noting on the work orders the actions taken (e.g., left VM, appointment dates and times, etc.).
- Close work orders by the end of each business day.
- Perform other duties as required and assigned by management.
