Senior Customer Success Engineer (AI / SaaS / Healthtech) at Yokeru | Torre

Senior Customer Success Engineer (AI / SaaS / Healthtech)

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Depends on the location of the candidate

Compensation
USD2.2k - 4.5k/month
Negotiable
location_on
Remote (anywhere)
Posted about 1 year ago

Responsibilities


Location: Remote (US timezones) Compensation: Competitive base + uncapped commission tied to customer growth About Us: We’re Yokeru, an AI healthtech startup founded after our grandmother’s fall. Our mission: free up staff time by automating repetitive phone calls, so carers can focus on people, not admin. Our AI voicebots already run medication reminders, welfare checks, and troubleshooting for some of the largest telehealth and telecare providers. We’re scaling fast and need a Senior Customer Success Engineer to own implementations, drive adoption, and expand our impact. The Role: This is not a junior support seat. It’s a hybrid of solutions engineering + customer success + AI build. You’ll: * Own customer outcomes: onboard, expand, and retain major healthcare organisations. * Design, configure, and optimise AI agents (prompt engineering, workflow setup, function calls). * Run exec-level conversations: from ROI reviews with CxOs to expansion planning. * Deliver hands-on builds: APIs, integrations, low-code/no-code tools (Zapier, n8n, Retool, etc.). * Bring and enforce best practices in customer success, implementation, and adoption. You’ll be in the platform one hour, presenting to CEOs the next. We expect you to move confidently between technical and commercial worlds. What We’re Looking For: * Proven track record in Customer Success, Solutions Engineering, or Technical Consulting (ideally SaaS, AI, or healthtech). * Strong technical skills: APIs, integrations, workflow automation. * Familiarity with LLMs and conversational AI. * Executive presence: can speak to business value with CEOs, not just tech with engineers. * Organised, proactive, bias to ownership. Why Join Us: * High visibility: work directly with founders. * High impact: shape how major healthcare providers adopt AI. * High standards: we’re building the gold standard for CS in AI voice. * Real ownership: you own outcomes, not tasks. How We Hire: We don’t waste time with fluffy interviews. If you’re serious, show us.