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About UsSocket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.About the RoleYou'll own customer success post-sale for a portfolio of commercial customers. That means understanding how each customer wants to use Socket, helping them get there quickly, and solving problems when things break.This is a product-focused, technical role. You'll balance hands-on customer guidance with scalable programs that help many customers adopt Socket successfully. You'll learn customer environments, uncover blockers, and translate product capabilities into practical solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.AEs own renewals and expansion. You own making customers successful with the product and building repeatable motions that scale.What You'll DoAccount ManagementOwn post sales relationship as the main point of contact and technical advisorStrategize with AEs on upsells, renewals and expansionsRelationship building and executive alignment with our ChampionsConducting Quarterly Business Reviews with strategic customersBuild measurable customer success plansOnboarding & ImplementationLead technical onboarding for new enterprise customers, from initial setup through full integrationWork with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal toolingBuild repeatable onboarding playbooks, scripts, and automations that reduce time-to-valueTechnical TroubleshootingInvestigate and resolve integration, configuration, and compatibility issuesRespond to customer issues in dedicated Slack channelsUse logs and telemetry to identify root causes and document fixesEscalate to Engineering when needed and follow through to resolutionProduct EnablementRun discovery conversations to understand customer goals and use casesTranslate complex product capabilities into practical, developer-friendly guidanceConduct architecture reviews and security posture assessmentsDeliver workshops, office hours, and deep-dives that drive adoptionCustomer AdvocacyBring technical feedback and field intelligence back to Product and EngineeringSurface patterns that inform roadmap prioritiesContribute documentation and internal tooling to scale the Technical success practiceWhat You'll Bring3 years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)1+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and successBackground in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and DockerExperience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)Ability to read and reason about code (JavaScript, Python, TypeScript)Familiarity with APIs, webhooks, and SaaS integration patternsHands-on experience with package managersComfort troubleshooting in production environments alongside engineering teamsClear written and verbal communication with developers, security practitioners, and executivesWillingness to travel for customer and company meetings as neededNice to HaveExperience supporting commercial or mid-market customer segmentsExperience with SCA, dependency management, or security scanning toolsExperience designing one-to-many customer programsContributions to open-source projectsTools You'll UseSlack, GitHub, Zendesk, Vitally, HubSpot, GrafanaOur Interview ProcessInformational call with someone from our Talent teamVirtual f2f with technical leadershipVirtual f2f with a peerPresentationFinal interview with our Founder & CEOReferencesDecisionHiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.Benefits:Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:Market competitive salary bandsMeaningful equity programComprehensive health benefits for you and your family (99% coverage)Flexible time-off, holidays, and winter shutdown to rest & rechargePaid parental leaveRemote-first, with quarterly team off-sites At Socket, wePursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.Move with urgency and focus: We prioritize swift, decisive action.Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.Are customer obsessed: We relentlessly prioritize the
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