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Responsibilities
Job Overview:
- We are looking for an experienced and hands-on Licensed Customs Broker / Senior Entry Writer to manage customs entries from start to finish while providing technical guidance, regulatory oversight, and support to the import team.
- The ideal candidate has extensive experience in U.S. customs brokerage, strong knowledge of U.S. Customs and Border Protection (CBP) regulations, and the ability to independently process and troubleshoot complex import transactions.
- Experience with Descartes (One View) customs brokerage software is strongly preferred.
- This is a hands-on operational role, not a compliance-only or management-only position.
- The successful candidate must be comfortable preparing customs entries, communicating with customers, resolving regulatory issues, reviewing team members' work, and training less-experienced employees.
Customs Entry Processing:
- Prepare, review, transmit, and monitor customs entries from start to finish.
- Process air and ocean imports, as well as border-crossing shipments.
- Review commercial invoices, packing lists, bills of lading, arrival notices, and other entry documentation.
- Enter and validate shipment information using Descartes or other customs brokerage systems.
- Prepare and transmit entry summaries, In-Bond transactions, and related customs documentation.
- File and monitor Importer Security Filing (ISF) submissions when required.
- Monitor entry status and resolve rejects, holds, examinations, and requests for information.
- Prepare post-entry corrections and other necessary entry adjustments.
- Maintain accurate, complete, and audit-ready electronic entry files.
Regulatory Compliance:
- Ensure import transactions comply with CBP regulations, 19 CFR, Partner Government Agency (PGA) requirements, and applicable procedures.
- Research and provide guidance on HTS classification, customs valuation, country of origin, admissibility, and special trade requirements.
- Identify incomplete, inconsistent, or potentially noncompliant information before filing entries.
- Review complex, high-risk, or unusual transactions requiring licensed oversight.
- Support compliance with CBP expectations for Responsible Supervision and Control.
- Monitor regulatory developments and communicate important changes to management and the import team.
Customer and Account Support:
- Communicate directly with customers regarding missing documentation, classification questions, PGA requirements, and other customs matters.
- Manage assigned customer accounts and provide responsive, professional service.
- Explain customs requirements clearly and help customers resolve documentation and compliance issues.
- Coordinate with carriers, airlines, steamship lines, terminals, warehouses, and other relevant parties.
- Escalate significant customer service or compliance concerns to management.
Team Guidance and Training:
- Provide technical guidance to Import Specialists, Customs Entry Clerks, and other team members.
- Review customs entries and supporting documents prepared by less-experienced employees.
- Assist with classification, valuation, country of origin, PGA, admissibility, and documentation questions.
- Train and mentor team members on entry procedures, compliance requirements, and customs systems.
- Promote consistent standards for accuracy, timeliness, documentation, and customer service.
Process Improvement:
- Identify recurring entry, documentation, and compliance issues.
- Recommend practical improvements to procedures, workflows, and documentation standards.
- Help standardize entry review and recordkeeping practices.
- Support import data cleanup and the development of practical customs procedures.
- Help reduce preventable entry corrections, rejections, delays, and CBP holds.
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