Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoData Business Analysts are responsible for providing data analytical services to the business. This includes gathering operational data, examining past performance and providing recommendations on how to improve new data processes and increase data content.WHAT YOU'LL DOConducts business process evaluations utilizing data trendsIdentifies problems, defines business process requirements develops solutions and implements solutions to increase data content and create new solutions to profit the businessConsiders business implications of workflow and process to the current business environmentManages projects involving data aggregations and custom solutionsPartners with business partners and SMEs to create documentation of business processes, train offshore resources, and standardize operating proceduresGenerates and creates reports for analysisWHAT YOU'LL BRINGKnowledge and Skills/Technology UsedHigh School DiplomaBachelor's degree or 3-5 years of directly related experienceMinimum 5-7 years of experience in data and business analystStrong analytical skills to determine root cause of problems and apply creative/effective solutionsData management skillsStrong business acumenExcellent verbal and written communication skillsExcellent verbal and written communication skills, and experience interfacing with clients, vendors and offshore partnersAbility to make independent approval decisions on behalf of the teamProficient in Microsoft Word, Excel and PowerPointAbility to follow and develop data metrics and audit proceduresStrong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirementsStrong leadership and mentoring skillsDetail oriented with strong organizational skillsExcellent written and verbal communication skillsExcellent interpersonal, relationship-building and teamwork skillsSelf-motivated; self-starterAbility to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasksCandidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
3 days ago