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Responsibilities
We are seeking a highly organized and customer-focused CX Insights Project Manager to support the delivery and execution of a high-impact customer experience (CX) program within a Fortune 500 company. In this role, you will serve as the operational backbone of the CX function, driving day-to-day program execution, coordinating cross-functional initiatives, managing project plans, and ensuring timely delivery of CX insights and improvements.Working closely with the CX Director, you will help translate strategic priorities into actionable workstreams, partner with stakeholders across the organization, and ensure customer experience initiatives are effectively implemented and measured. This role is ideal for someone with strong project management, analytical, and stakeholder management skills who enjoys turning strategy into execution.Responsibilities CX Program ExecutionSupport the execution and delivery of enterprise CX initiatives and programsManage project plans, timelines, milestones, and deliverables across multiple CX workstreamsCoordinate cross-functional activities to ensure successful implementation of CX recommendationsTrack progress against program objectives and identify risks, blockers, and dependenciesMaintain program documentation, workflows, and operational processesStakeholder ManagementPartner with client teams including Marketing, Product, Operations, Customer Service, and AnalyticsFacilitate project meetings, working sessions, and status updatesServe as a day-to-day point of contact for project stakeholdersEnsure alignment across teams and drive accountability for action items and deliverablesEscalate risks and issues as appropriate to CX leadershipCustomer Insights & ReportingSupport customer research, survey programs, journey mapping, and feedback initiativesAnalyze customer experience data and help identify actionable insightsAssist in developing dashboards, scorecards, reports, and presentationsMonitor key CX metrics including NPS, CSAT, CES, and journey performance indicatorsHelp translate customer insights into recommendations that improve business outcomesProject & Process ManagementEstablish project governance, tracking mechanisms, and reporting cadencesManage meeting agendas, action logs, project documentation, and status reportingCoordinate implementation activities across multiple initiatives simultaneouslyEnsure deliverables are completed on time, within scope, and meet quality standardsDrive continuous improvement of CX program processes and operational efficienciesJob requirementsRequired4-7 years of experience in Customer Experience, Project Management, Customer Insights, Business Operations, Consulting, or related fieldsDemonstrated experience managing cross-functional projects and stakeholdersStrong organizational skills with the ability to manage multiple priorities simultaneouslyExperience working with customer feedback, survey data, or operational performance metricsExcellent written and verbal communication skillsStrong analytical and problem-solving abilitiesProficiency in Microsoft Excel, PowerPoint, and project management toolsExperience developing executive-ready reports and presentationsPreferredExperience in consulting, agency, or client-facing environmentsExperience supporting CX, Voice of Customer (VoC), Customer Insights, or Customer Success programsFamiliarity with journey mapping, customer research methodologies, and CX metricsExperience with BI tools such as Power BI, Tableau, or LookerPMP, Agile, Scrum, or related project management certificationWho we areOGC is a boutique consulting company, serving large Fortune 500 clients. We are on a mission to bring cutting-edge market research, customer experience, and data analytics to businesses. We are looking for outstanding players to join our dynamic team.
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