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Responsibilities
About AmperosAmperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients.We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.About the RoleWe are looking for a motivated Billing Associate with 1–3 years of experience in AR, denial management, and collections for medical, dental, and DME claims. You’ll work at the intersection of traditional RCM and cutting-edge AI, helping our customers collect more, faster, while ensuring our AI systems perform at the highest standard.You’ll work to collect the outstanding claims of our customers, leveraging both traditional manual workflows, as well as our own workflow platform and AI for collections. As our product and customer base evolve, your responsibilities may shift to align with near-term priorities—this is a role with meaningful ownership and room to grow as we expand our billing team.What you'll doCollect outstanding customer claimsLeverage customer and Amperos systems and platforms to identify a worklist of claims that need to be collected or worked onFollow up on assigned claims, including calling payors, navigating payor portals, and leveraging customer PM systemsFile appeals, resubmit claims, and escalate claims to specific customer teams as neededTrack activity within Amperos systemsServe as a backup for AI-driven workflowsRun specific AR-related actions (e.g., calls, payor portals, appeal letters) if requested by customersHelp develop and refine “backup” processes to ensure continuity when AI systems fail or require escalationContribute to new product developmentProvide feedback on new products and features, and on related sample AI results, including:Payor portal automationEOB retrievalPayment postingBenefit verification & eligibility callsAppeals, reprocessing, resubmissionsProvide feedback and insight on various workflows and possible areas of automationWhat we're looking for1–3 years of experience in RCM billing or AR follow-upExperience with leading PM systems, including NextGen, ModMed, Athenahealth, and moreStrong understanding of various AR scenarios and related actions (claim status checks, denials, appeals, and follow-up)Comfortable speaking with insurance representatives and navigating phone trees/IVRs.Detail-oriented, organized, and reliable in documentation and follow-throughAbility to work US hours (9am–6pm ET) to collaborate with our team and customersComfortable working in a fast-paced, evolving environment where processes and priorities can changePerks & BenefitsCompetitive compensation with eligibility for a bonus on anniversary datePaid sick days and vacation daysTop health insurance coverage at no cost to you (no deductible and no copay)Meal stipendsOpportunity to grow with a rapidly scaling company and be an early member of a global billing team, as we expand our billing team in IndiaOur ValuesLead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.
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