Care Manager (Healthcare, Remote) at Just Ask Ava

We are hiring a Care Manager to support continuity of care throughout the patient journey, from referral intake through treatment completion. You will serve as a central point of coordination between the organization, patients, attorneys, and providers, ensuring timely communication, accurate documentation, and proper escalation. Responsibilities: - Manage patient referrals from intake through treatment completion. - Partner with Scheduling, Front Office, and Clinical teams to facilitate appointment completion, treatment adherence, and resolution of patient barriers. - Serve as a liaison with attorneys, referral partners, and external stakeholders, providing case updates and supporting records and billing requests. - Coordinate internal and external referrals with complete documentation and follow-through. - Monitor high-risk, high-value, legal, or funding-related cases and escalate appropriately. - Maintain accurate documentation of patient interactions, referral activity, and escalations. Requirements: - Experience in care coordination, case management, patient services, or healthcare administration. - Knowledge of HIPAA, patient confidentiality, and care coordination practices. - Proficiency with EHRs, case management systems, and Microsoft Office. - Excellent English communication, sound judgment, and ability to manage multiple cases and deadlines. - Full-time, remote.

Care Manager (Healthcare, Remote)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Valentina Rodriguez

Valentina Rodriguez

About Just Ask Ava:

mission:

Job benefits for full-time members:

justaskava.com/

Admin access needed